Nicole Jensen Email & Phone Number

• Developed over 50 custom dashboards with 300+ reports to enhance the understanding of learner experiences and course outcomes, leading to improved educational strategies.
• Integrated API tools such as BadgeCert and Salesforce to streamline LMS processes, ensuring a cohesive user experience.
• Designed, implemented, and maintained the Salesforce ServiceCloud system for the team, including the development of flows, validation rules, and system integrations to boost efficiency.
• Provided exceptional customer service with over 600 support tickets yearly by assisting users with account management, password resets, and course purchasing support, ensuring a positive and smooth user experience.
• Acted as the SME between company and the LMS provider, monitoring system updates and proactively implementing necessary adjustments for optimized performance.
• Reviewed, troubleshot, and maintained course and training materials of over 500 courses to ensure content quality and functionality.

Utilized Learning 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 expertise to assist Global Content Operations team in the 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗰𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻, content upload, and 𝗤𝗔 testing of the new Salesforce Trailhead for business bootcamps and comprehensive 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴.🛠 Identified and resolved 𝟯𝟬+ 𝗰𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗶𝘀𝘀𝘂𝗲𝘀 in the Edubrite Learning Management System (LMS).

Greater Minneapolis-St. Paul Area

Utilized Learning Management Systems, Content Management Systems, Project Management Systems, and Front-End Development experience to provide technical consulting, implementation, administrative, and technical support services to small businesses. Consulted small businesses on comprehensive learning management systems (LMS) implementation, onboarding, user.

Created learning objectives, created training materials, and trained incoming technical support agents on utilizing ServiceNow customer service management system (CSM), Splunk Enterprise Security, networking troubleshooting, and customer relations, effectively creating and deploying the training program for new hires.Trained new hires on ServiceNow CSM.

Front-End Web DeveloperCoded, designed, and deployed Library intranet and internet website pages using HTML, CSS, and Javascript - providing up to date programming, library closure, services, and other updates to the public. Integrated multiple library IT systems, including the catalog and museum ticketing systems, into the website as a Front End Web.

Became trusted Special Education substitute, working with students with a variety of skills and needs. Developed lessons on the fly, providing daily life support, emotional support, and more. Adapting teaching methods and instructional materials to meet students' varying needs and interests.Establishing clear objectives for all lessons, units, and.

Led the rollout of the technology 1-to-1 initiative, providing students with personal laptops, LMS access, and coding bootcamps while supporting teachers with utilizing Schoology LMS, training, and supporting their technical needs.Led the instructional technology implementation and training initiative to enhance student learning outcomes and promote best.

Taught 6-11th grade English Literature & Writing - developed lesson plans and taught 7 unique courses across 7 grade levels.Created and delivered quality instruction to students to enable their language development, writing skills, reading comprehension, and English vocabulary.Created an innovative curriculum that incorporated technology and 21st-Century.

Education record

Education record

Graduate Certificate, Secondary Education And Teaching, 3.9

Completed Master's Thesis; however, did not present as I took a job overseas instead.

Bachelor'S Degree, English Language And Literature, General