Carol Sullivan Email & Phone Number

Denver, Co, Us

Niwot, Co, Us

Columbia, Maryland, Us

SparkPost is the world’s #1 email infrastructure provider. Customers including LinkedIn, Twitter, Groupon, Marketo, Zillow, and Pinterest send over 3 trillion messages a year, more than 25 percent of the world’s legitimate email. Working cross-functionally, I have scaled sales operations from large enterprise on-prem software to the cloud. Administered SFDC database from 5K accounts to 280K accounts. Manage sales development team contributing $95M pipeline. Managed first transactional inside sales team closing 100 transactions in the first 12 months. Work closely with senior management on planning and execution of annual goals, quota, compensation, process improvement, analytics and KPIs.

San Jose, California, Us

Marketo (NASDAQ:MKTO) provides the leading marketing software and solutions designed to help marketers master the art and science of digital marketing. Carol improved cadence for Enterprise, SMB, Installed base and EMEA Sales teams. Was responsible for Sales Enablement, Lead to Contract process, contract management and administering Salesforce.com with Marketo and Xactly. Managed cross-functional teams in large company-wide initiatives. Customized quote to contract (CPQ) process within SFDC.

Calgary, Ca

Elluminate provides EDU 2.0 collaboration solutions that encompass web conferencing, teleconferencing, videoconferencing, and social networking products and services. Sold to Blackboard in July 2010.Carol directed Sales Operations, Inside Sales, Renewals Sales, Order Administration and Contract Management. Administered Salesforce.com with Marketo. Provisioned and managed satellite office. Facilitated process and system improvements. Lead cross functional teams.

Sausalito, Ca, Us

HumanConcepts enables enterprises to better manage organizational change of all types, including growth, rightsizing and reorganization. With OrgPlus software, Customers can achieve organizational agility, more easily understand how they are organized, plan for the future, and transition the workforce to its optimal state. Worked with global sales team to increase overall efficiency and effectiveness by setting expectations and monitoring and measuring results. Created process efficiency for sales department from inbound lead through order entry and fulfillment. Directed teams and activities within three departments, Inside Sales, Customer Service, and Sales Support/Order Administration.

Us

XAware simplifies the task of building and maintaining access to and from multiple data sources – either on-premise or hosted. Managed team of five, including sales engineer, sales development, and sales support personnel.Created and administered annual sales operations plan, budgets, and compensation plans. Implemented and administered Salesforce.com.

Denver, Co, Us

StarTek offers a variety of customer management solutions that provide front- to back-office capabilities onshore, near shore, offshore, and StarTek@Home outsourcing alternatives.Managed team of six, including graphic designers, marketing intelligence, and tele-prospecting staff. Created target market definition, including both research and qualified list building. Managed marketing campaigns based on integrated themes and distinct competitive differentiation.

From 1995 to 2003, I worked for the same VP of Sales, who was hired by startups to turn around sales teams. I would not only shore up sales operations, but was also involved in target market research and database building, sales development and inside sales. When these companies were sold, we moved on.Customer Insight was purchased by Experian in 1998.Service Metrics was acquired by Exodus Communications in 1999 for $280 million.Deuxo Software was acquired in 2003.

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