- Help customers with their purchases thru conversation and getting to know our customer needs and preferences. Building relationships with customers.- Continually clean store, straighten and front inventory on the shelves, restock shelves, pull inventory from the back room to replenish the entire store.- Facilitate customers with their purchases using the point of sales system. (Cashier)- Filling and preparing licensing orders and customer orders for pickup.- Open and close the store. Including: Alarming and disarming alarm system, safe verification, creating daily sales deposits, printing and completing daily reports, distributing POS tills to sales associates, verifying tills for all sales associates at the end of their shifts, making daily bank deposits, acquiring cash and coins from the bank needed for daily operations.- Act as Manager on duty when the manager and assistant manager are not on site.- Have been complemented several times on how well I can train current and new hires others with respect.- Adjusting inventory when discrepancies are indentified and when items are damaged. - Identifying suspicious behavior and potential pilfering opportunities by making verbal contact with customers so they know they are being paid attention too.

- Coordinated vendor working sessions with business units to discuss requirements for a new HR system.- Organized user testing at the corporate office for multiple licensees, including room and laptop procurement. Notified the security team to prepare guest badges so participants can enter the corporate office for user testing.- Supported project managers with any needs they had, including but not limited to assisting in improvement projects, tracking progress, planning and scheduling meetings, logistics, project administrative support, schedule updates, project monitoring, reporting, and coordination.- Worked with multiple departments and their stakeholders to assist in project planning and development. Including monitoring and reporting.

- Utilized my business relationships to successfully coordinate over 25 projects.- Facilitated and tracked the retail site software conversion/rollout for 53 locations over a six month period. Including software, hardware, and data conversion.- Coordinated the effort to allow our customers to make online payments thru our website. Worked with our software vendor and Wells Fargo. This will decrease the time and effort of processing payments at the stores and increase customer satisfaction.- Worked with IT to successfully close 8 non-profitable locations. Helping save the company from thousands of dollars in future lost revenue.- Worked with IT to open 3 new locations. Giving our customers better customer service and expending our customer base.- Prepared weekly project summary dashboards for the Vice President of IT.- Demonstrated strong ownership, diligence and teamwork to ensure projects are delivered on time. This was accomplished by working closely with all team members.- Built strong relationships within the IT and all business segments.

- An active member of Career Prospectors and JAM(Job Assistance Ministry)- Teach two LinkedIn classes and a new Career Prospectors member orientation class- Participated and volunteered for the October 2017 RVA Career Expo- Member of a job search accountability group

• Utilized my business relationships to successfully coordinate over 200 projects.• Organized those projects for the CIO to gain an overall picture of dozens of undocumented projects.• Worked with the local Telco team to identify and potential cost savings throughout our 20 plus sites. Saving hundreds to thousands of dollars per site.• Prepared documentation and facilitated weekly project review meeting with the CIO team leads.• Demonstrated strong ownership, diligence and teamwork to ensure projects are delivered on time. This was accomplished by working closely with all team leads.• Built strong relationships within the IT and all business segments.• Prepared documentation and facilitated biweekly (CAB) Change Control Board review meetings.• Worked on the Verizon Wireless portal to upgrade, order, and return company cell phones.• Contacted telecom vendors for the purpose of adding, changing, and modifying services.• Prepared material and equipment requisition forms for capital purchases.• Worked with local IT staff to gather PC and laptop replacement data.

-Successfully manage over 50 projects over the last 6 ½ years.-Increased revenue by approximately 40,000/month, by identifying residential customers before the freight was delivered, there by adding the correct assessorial charges to the customer’s bill. This lessened customer complaints and increased customer satisfaction. Engineers integrated a third party software package to accomplish the task.-Stopped the Finance department from being fined hundreds of thousands of dollars by DOT during yearly mileage audits. Worked with the engineering team to plan and coordinate the merging of three different databases to one. Then create several reports and maintenance capabilities over the new database.-Demonstrate strong ownership, diligence and teamwork to ensure projects are delivered on time and within budget. This was accomplished by working closely with design teams, software development teams, business analysts, and the sponsor.-Definition, Design, Development, Testing, Release/Stabilization, and Closure.-Deliverables: Problem statements, project charter, business case, business requirements, work breakdown structure, design specifications, test cases, success criteria, stabilization plan, implementation documentation, closure and lessons learned.-Praticipate in the implementation of a newly created phase gate process and the establishment of a business steering committee.-When the project management office needed a new professional project management tool, I was part of a management selection team that evaluated several PPM tools. I took on an administrator role and helped implement the PPM tool (At Task). I then created training material in order to train the entire IT department.-Other responsibilities included: Administrator: Creation of user profiles and set authorities, dashboard creation, report creation. Trained IT staff in creating project schedules, issue and risk logging, change control, resource management, and portfolio management.

• Successfully developed and maintained business applications for both in-house and third party software applications.• Interact with business leaders to determine the business intent.• Develop the application and conduct user testing with the business unit.• Worked with technical staff to resolve issues in a timely manner so as to not impact business operations.• Inherited a high profile truckload system that was going in the wrong direction and in need of being canceled. Met with the sponsor on multiple occasions to review the requirements and make the appropriate programming changes. This improved the performance of processing a quote from 3 to 5 hours, down to 3 to 5 minutes.• Successfully upgraded the Fleet services (equipment maintenance) third party software. The current database and applications had to be modified to integrate with the changes to the software. I managed, developed, tested, and installed all aspects of the upgrade.• Had the opportunity to prepare documentation and effectively train employees to use several newly developed business applications.• Excelled at establishing and maintaining relationships.

Developed and maintained business applications for over 800 retail stores.Reviewed and updated store training manuals to include any new process changes.Due to a lack of communication within the team, I took the initiative to begin regular status updates via email. This led to less duplication of effort as a team and lowered frustration levels.

Developed and maintained business applications for both in-house and third party software applications.When the current IT manager left the company, I was selected to be to interim IT manager. This gave me the opportunity to train and onboard new IT team members.