• Assisted VP of IT in managing, forecasting and deploying all areas of Technology agency wide.• Served as project manager for implementation of new Electronic Healthcare Record (EHR) application.• Led research and procurement of EHR vendor.• Directed business process analysis between selected vendor and staff for pre-implementation.• Developed strategy for implementation of EHR.• Created and revised protocols and workflows for current and new agency wide procedures.• Produced and managed budget for EHR implementation and ongoing cost.• Initialized data migration from current client records application.• Supervised the claims billing department and client records help desk.• Supported the resolution process for denied claims.• Participated in planning and deployment of agency wide cellular phone roll out.• Oversaw version upgrades for client records application. • Managed staff daily tasks, payroll, scheduling, yearly review and reaching department goals. • Assisted in help desk support tasks.

• Provided overall direction and management of Information Technology for non-profit agency. • Worked with Executive Director in providing strategic planning for the agency. • Supervised all aspects Information Technology including: software upgraded and implementation, hardware upgrades, purchasing, inventory, network and email server administration, telephone systems and inventory management. • Initiated and successfully oversaw the transition, migration and implementation of the redesign and upgrade of the agency network platform and email system. • Developed strategic technology plan for each department on a yearly basis and a five year plan for agency. • Worked in conjunction with Department Directors to forecast technology spending and grant fulfillment and development. • Facilitated annual budgets for Information Technology, Community Technology and Efforts to Outcomes departments. • Supported agency staff and four community technology labs over three locations. • Provided allocation of staff printing and copying for budget distribution. • Created procedures and policies for support request, employee evaluations, new hire process, inventory allocations, purchasing and network/ email usage. • Instrumental in the development of technology use and importance agency wide. • Assisted in the research, purchase, migration and install of financial accounting software. • Coordinated staff development trainings in aspects of technology, management, communication skills and supervision. • Directed Information Technology staff on daily tasks, payroll, scheduling and reaching department goals.