A headhunter specializing in mid to senior management roles across Asia, with a strong focus on sourcing and selecting high-quality candidates tailored to the unique recruitment needs of clients. Skilled in utilizing diverse sourcing methods to build a robust talent pool and identifying potential candidates through thorough screening processes.

Led and managed a team of Survey Interviewers for the MOM (MRSD) Project, providing training that improved accuracy and efficiency in data collection. Monitored team performance, achieved survey completion rate within deadlines, and handled escalated issues professionally, ensuring timely resolutions.

Led a team of customer care officers, consistently surpassing KPIs for campaigns with Maritime Port Authority, NTUC Fairprice, and 3M Singapore. Ensured high service quality through regular call monitoring and feedback, resolved escalated complaints, and supported operations during peak periods to maintain strong customer satisfaction.

Managed daily operations of the Fault Management Centre, ensuring timely handling of calls and service requests. Coached call centre agents, improving team performance, and implemented process improvements that reduced average handling time. Prepared and presented detailed attendance and KPI reports to senior management, offering insights for strategic decision-making.