Salih Özçelik Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

İstanbul, Türkiye

• Developing Test Strategies: Conducting functional tests on the website to test various features of the software.
• Agile/Scrum Team Work: Working in a team using Agile methodology and Scrum framework, responsible for software testing and quality control.
• Various Types of Testing: Performing service tests, database tests, and web UI tests; writing test scenarios.
• Regression Testing: Ensuring system integrity by conducting regression tests following software updates.
• Tool Usage: Utilizing tools such as Jira, MongoDB, SQL, and Postman for service testing.
• Cargo Integration Testing: Working within the Postcheckout team to develop and test e-commerce cargo integrations.

İstanbul, Türkiye

• Standardizing IT processes and improving metrics through conducting measurements.
• Performing database queries and reporting using SQL Server and T-SQL.
• Developing reports and dashboards with Power BI; applying DAX and MDX knowledge.
• Designing and managing ETL flows with SSIS.
• Conducting data analysis and visualization; performing feasibility and optimization studies.
• Determining measurement methodologies and collaborating with the process management team.

Bağcılar, İstanbul, Türkiye

• Reporting the monthly cost calculation of our outsourced call center and sharing it with the senior management.
• Preparation of daily, weekly and monthly sales and outgoing shipment KPI reports.
• Follow up and take supportive actions to achieve customer service KPI goals
• Working closely with warehouse, IT and logistics departments on all customer related matters.
• Collaborating with the IT Department on system errors and project development.
• Organizing periodic customer/warehouse visits.

Mahmutbey, İstanbul, Türkiye

• To meet and resolve the demands, complaints and suggestions of potential and existing customers.through sales channels, social media and other channels.
• Ensure customer satisfaction and provide professional customer support.
• Receiving and finalizing new product or existing product return requests from customers

Maltepe, İstanbul, Türkiye

• Answering the tickets received through the help desk and giving feedback to the call center
• Following up the problems and processes in the infrastructure, notifying the upper units in order to take the necessary actions.
• Manually realizing the customer's campaign definitions via the system, with daily and weekly data.
• Follow-up of technical problems experienced.

Eyüp, İstanbul, Türkiye

• Remote Support and Customer Assistance for Philips TV Users
• Offering real-time remote assistance to customers contacting customer service.
• Remotely accessing customers' televisions to perform software updates, control functions, and adjust settings as needed.
• Analyzing and resolving customer inquiries and issues, or directing them to the relevant teams, and providing feedback to the customer.
• Reviewing customer reports, conducting root cause analyses, identifying areas for improvement, and providing feedback to the respective process owners.

Şişli, İstanbul, Türkiye

Associate'S Degree, Computer Programming

Bachelor'S Degree, International Relations

Bachelor'S Degree, Management Information Systems