Salim Al Harthy Email and Phone Number
Salim Al Harthy work email
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Salim Al Harthy personal email
Research with over several years of Social Media experience in diverse environments. A strong team player and natural leader who consistently motivates others to improve productivity. Well organized, detail oriented with strong problem solving skills, proven ability to manage multiple projects while meeting challenging deadlines. Ability to perform successfully in a high-pressure environment with excellent communication & relationship building skills. Excellent computer skills especially MS Office (Word, Excel, Outlook )and Internet
Ooredoo Oman
View- Website:
- ooredoo.om
- Employees:
- 1227
-
Project Engineer - Service DeliveryOoredoo Oman Jan 2018 - PresentMuscat Governorate, Oman -
Specialist Business Care AccountOoredoo Oman Jun 2014 - Jan 2018Sultanate Of OmanThe main responsibilities and tasks is be solving 80% of escalated issues within the SLA, following up with other departments on customers pending issues within SLAs, creating TT’s where appropriate, ensuring closer of TT with customer satisfaction and obtaining confirmation from customers that problems are solved.You will responding to the authorised person (Admin )call/email/letters, resolving all business users first level complaints type:1. B2B Mobile related complaints:• Mobile Internet• Mobile Voice• Mobile Data• Mobile Value Added Services 2. B2B Fix related complaints:• Fixed Voice• Fixed Internet• Fixed Data• BundlesYour responsibilities also include:• Seeking to continuously improve our processes, products, services, systems and environment• Collaborating with Team Leaders to drive a better performance against daily, weekly and monthly KPIs .• Taking immediate decisions when large numbers of customers are affected• Assisting Team Leaders with communications with NOC and other technical agencies about major customer-affecting issues• Assisting with calling back customers that have pending issues and updating them on progress• Working to a schedule that provides support to operational teams on a 24 / 7 basis if required• Performing handovers of Customers issues with other Specialists -
Back Office EmployeeOoredoo Oman Jun 2011 - Jul 2014Sultanate Of OmanUsed to solve customers issue and follow up with the concerns -
Customer ServiceOoredoo Oman Dec 2008 - Jun 2011Sultanate Of OmanUsed to revise above 100 calls daily, worked in different shift's ,
Salim Al Harthy Skills
Salim Al Harthy Education Details
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Muscat CollegeInformation Technology -
Qurum Private School
Frequently Asked Questions about Salim Al Harthy
What company does Salim Al Harthy work for?
Salim Al Harthy works for Ooredoo Oman
What is Salim Al Harthy's role at the current company?
Salim Al Harthy's current role is Project Engineer - Service Delivery at Ooredoo Oman.
What is Salim Al Harthy's email address?
Salim Al Harthy's email address is sa****@****edoo.om
What schools did Salim Al Harthy attend?
Salim Al Harthy attended Muscat College, Qurum Private School.
What skills is Salim Al Harthy known for?
Salim Al Harthy has skills like Customer Service, Leadership, Microsoft Excel, Microsoft Word, Team Building, Management, Powerpoint, Research, Project Management, Team Leadership, Social Media, Teamwork.
Who are Salim Al Harthy's colleagues?
Salim Al Harthy's colleagues are Suwaid Allamki, Maha Alzadjali, Faisal Alhinai, محمد الزدجالي, Fahad Al-Rahbi, Maimouna Alkhadori, Ahmed Al-Khalili.
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