Salim Hamad Email & Phone Number

Riyadh, Saudi Arabia

Leadership and Management:Manage and lead an IT team, including recruiting, training, and performance evaluation.Develop and implement IT strategy, policies, and procedures.Ensure the security and integrity of IT systems and data.Oversee IT budgets and resources.Manage IT projects and ensure their successful completion.Technical Expertise:Design, develop, implement, and maintain IT infrastructure, such as networks, servers, and cloud platforms.Manage and troubleshoot IT hardware and software issues.Stay up-to-date on the latest IT trends and technologies.Support business needs by providing IT solutions and services.Implement and manage ERP systems.Drive digital transformation initiatives.Optimize customer experience through technology solutions.Develop and implement disaster recovery and business continuity plans.Ensure compliance with relevant IT regulations and standards.Communication and Collaboration:Communicate effectively with stakeholders at all levels, both technical and non-technical.Collaborate with other departments to ensure IT initiatives align with business goals.Develop and maintain positive relationships with vendors and partners.

Riyadh, Saudi Arabia

Leads the IT Team: Manages a team of IT professionals, ensuring they have the skills and resources.Drives IT Strategy: Develops and implements plans and policies to keep the IT infrastructure secure, efficient, and aligned with business goals.Optimizes Technology: Identifies and implements solutions to improve the performance, security, and cost-effectiveness of IT systems.Bridges the Gap: Communicates effectively with all levels of the organization, translating technical needs into actionable plans.Champions Innovation: Explores and implements new technologies to drive digital transformation and enhance business processes.Ensures Continuity: Develops disaster recovery plans to minimize downtime and safeguard critical operations.Maintains Compliance: Oversees IT operations to ensure adherence to relevant regulations and security standards.

Riyadh, Saudi Arabia

Led a team of technical support professionals, optimizing call center operations and improving customer satisfaction scores (CSAT). Implemented digitization initiatives, revamped IVR systems, and streamlined call center processes to reduce call volume significantly. Championed customer journey mapping and experience programs, resulting in improved customer service and retention. Managed call center outsourcing projects, balanced scorecards, and KPIs, ensuring efficient operations and adherence to quality standards. Led the implementation of CRM systems and business roadmaps, leveraging data mining to optimize customer lifecycle management. Skilled in network troubleshooting (VAS/GSM), project management (PMP), and business planning & strategy formulation.

Riyadh, Saudi Arabia

Configure and install client's servers, network, and software to upgrade and maintain network and telecommunication systems.Troubleshot malfunctions of network hardware and software applications, telephones, and security systems to resolve operational issues and restore services.Designed, set up, and configure complex switching and wireless networkingDemonstrated a comprehensive understanding of Local Area Networking (LAN) and maintained expertise in this field.

Khartoum, Khartoum State, Sudan

Teaching the Following Courses:• Engineering Drawing (Auto CAD).• Computer in business applications (MS Exell).• Computer Networks (CCNA).• Microprocessor.• Multimedia Design.

Khartoum, Khartoum State, Sudan

• IT strategy plan• Business continuity plan• Understanding and awareness of security issues related to Windows systems• Installing, configuring, managing, operating and maintaining Windows server systems e.g. Windows and Windows Server.• Installing, configuring, managing, operating and maintaining Microsoft Exchange systems.• Installing, configuring, managing, operating and maintaining domain controllers.• Installing, configuring, managing, operating and maintaining Active Directory Services(ADS)• Creating and managing system security policies and components.• Designing, planning and executing disaster recovery plans.• Design and implement systems, network configurations, and network architecture,• Implementing security software and tools to ensure maximum security from outside threats.• Carrying out data backups and administration.

Khartoum, Khartoum State, Sudan

Analyze clients' existing systems and business models to identify areas for improvement.Translate client requirements into highly detailed and comprehensive project briefs.Develop innovative solutions and related products to meet client needs.Oversaw the seamless migration of data during the implementation of new systems.Provided exceptional support to users during change control and system updates.

Master Of Business Administration - Mba, Project Management

Activities and Societies: Professional IT/Project Management groups Tech-related volunteer work Open-source contributions Relevant.

Bachelor Of Science - Bsc - Computer Engineering, Computer Engineering