A highly skilled professional with a proven and self-starting attitude with a good hold in eCommerce Sales and operations in B2C, D2C, and B2B. Has an impressive track record in the field of operations management and has been instrumental in driving success. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall eCommerce operational improvements. Consistently saved costs while increasing profits by overseeing the day-to-day operations of the company, works closely with the senior management team to develop and implement operational strategies that are aligned with the overall goals and objectives of the organization. Have a strong focus on efficiency and cost-effectiveness, and constantly strive to improve the processes and systems that are in place to ensure that the company remains competitive in the market. Capable of launching eCommerce startup business models from scratch and have a working knowledge of SAP Retail Module. Managing website/APP content, Category Management, cataloging, SEO & SEM, order processing, warehousing setup, fulfillment center, logistics, and last-mile distribution. Agile and adaptable team leader with a motivational approach and upbeat nature. Skilled in training employees and setting KPIs for team performance and growth. An organized approach to handling daily planning, scheduling, and customer service requirements. Expertise in the eCommerce business, vendor sourcing, streamlining processes, and creating SOPs. Responsible for overall online business growth. Successfully managed multiple projects across different geographies and led teams. Ready to apply 15+ years of experience to a demanding long-term position in eCommerce Sales, operations, and service delivery.