Digital transformation consulting: business and technology strategy, customer experience (CX), CX and technology audit, team evaluation and training, agile coaching, technology platform selection, supplier evaluation and selection, executive coaching and change management.Clients: Bayard, Business Development Bank of Canada (BDC), Caisse de Dépôt et Placement du Québec (CDPQ), Colabor, Cole+Parker, Financière des professionnels, Gastronomia, Groupement des chefs d'entreprise, Harnois… Show more Digital transformation consulting: business and technology strategy, customer experience (CX), CX and technology audit, team evaluation and training, agile coaching, technology platform selection, supplier evaluation and selection, executive coaching and change management.Clients: Bayard, Business Development Bank of Canada (BDC), Caisse de Dépôt et Placement du Québec (CDPQ), Colabor, Cole+Parker, Financière des professionnels, Gastronomia, Groupement des chefs d'entreprise, Harnois Énergies, Intega, Jean Coutu, Médicus, Mongeau Pellerin, Royer, Sogetel, Telus and Videotron. Show less

En collaboration étroite avec la haute direction de Tel-jeunes, je joue un rôle clé dans la transformation numérique de l'organisation. Mon travail se concentre sur le volet numérique, technologique, l'expérience client, l'intelligence d'affaires et la cybersécurité. Tout cela en collaboration avec mon équipe de Lift73.

- Poursuite des activités commencé dans dans l'équipe d'architecture tel que l’élaboration d’une stratégie d’expérience client omnicanale en soutien à la transformation numérique de l'entreprise.- Assurer la mise en place d’initiatives marketing numériques génératrices d’impacts. - Restructuration importante des processus de travail en marketing ayant permis le rattrapage et le dépassement des objectifs de performance - Mobilisation et formation d’une équipe de professionnels-… Show more - Poursuite des activités commencé dans dans l'équipe d'architecture tel que l’élaboration d’une stratégie d’expérience client omnicanale en soutien à la transformation numérique de l'entreprise.- Assurer la mise en place d’initiatives marketing numériques génératrices d’impacts. - Restructuration importante des processus de travail en marketing ayant permis le rattrapage et le dépassement des objectifs de performance - Mobilisation et formation d’une équipe de professionnels- Participation à l'élaboration d'un Indice de Culture Numérique Show less

- Lancement d’une réflexion stratégique sur le développement des outils technologiques tout en conservant l’humain au cœur des priorités - Refonte de l’expérience client : démarrage d’un projet de design thinking visant une meilleure gestion des données et la définition d’un plan d’action- Conception et déploiement en un temps record d’un assistant virtuel et d’une plateforme courriel gérant plus de 30k contacts clients / jour- Mapping de l'écosystème de services omnicanal-… Show more - Lancement d’une réflexion stratégique sur le développement des outils technologiques tout en conservant l’humain au cœur des priorités - Refonte de l’expérience client : démarrage d’un projet de design thinking visant une meilleure gestion des données et la définition d’un plan d’action- Conception et déploiement en un temps record d’un assistant virtuel et d’une plateforme courriel gérant plus de 30k contacts clients / jour- Mapping de l'écosystème de services omnicanal- Mener les évaluations de solutions d'entreprise - Agir en tant qu'agent de changement dans la mise en place de concept d'expérience client et d’écosystème- Accompagnement dans la définition des besoins organisationnelles (numériques et en CX) Show less

• Act as a digital lead to establish the digital ecosystem vision and activation process on a short to long-term perspective for huge and complex companies• Provide performance framework to measure strategies and tactics in order to generate insights, trends and optimisation plans• Identify growth opportunities with actual and future client assets to propel them to the top of their industry with digital best practices• Analyze performance metrics to identify, structure and solve… Show more • Act as a digital lead to establish the digital ecosystem vision and activation process on a short to long-term perspective for huge and complex companies• Provide performance framework to measure strategies and tactics in order to generate insights, trends and optimisation plans• Identify growth opportunities with actual and future client assets to propel them to the top of their industry with digital best practices• Analyze performance metrics to identify, structure and solve complex business problems• Act as an essential and influential partner on digital transformations, while planning, activating and managing change• Supervise and coach employees to ensure optimal productivity with a clear business focus • Maintain high level of professionalism and calm with all personnel, even in high-stress situations Show less

• Collaborated in business and organic development by contributing to elaborate strategic and technological propositions• Established the scope/vision, timetable/roadmap and budget and ensured the profitability of projects and products • Managed client portfolios of $ 5 Million CAD and contributed to elaborate legal documents (NDA, SLA...)• Built a relationship of trust and team spirit with team members and clients• Managed a multidisciplinary team of analysts, front-end and… Show more • Collaborated in business and organic development by contributing to elaborate strategic and technological propositions• Established the scope/vision, timetable/roadmap and budget and ensured the profitability of projects and products • Managed client portfolios of $ 5 Million CAD and contributed to elaborate legal documents (NDA, SLA...)• Built a relationship of trust and team spirit with team members and clients• Managed a multidisciplinary team of analysts, front-end and back-end developers, CRM operators and hosting administraton• Acted as a product owner on Agile context (scrum & kanban) OR apply ISO methodology by ensuring conformity of all deliverables Show less

• Conducted preliminary sales analyses and strategies• Designed functional & technical analysis documents for project managers• Assistance and support to project managers for technical complexities, risk management and estimation• Training on web tools and technologies for project managers (Axure, Mobile Applications, etc.)• Developed and managed project plans including timelines based on allocated budget and assigned resources• Definitions of issues, risks and mitigation… Show more • Conducted preliminary sales analyses and strategies• Designed functional & technical analysis documents for project managers• Assistance and support to project managers for technical complexities, risk management and estimation• Training on web tools and technologies for project managers (Axure, Mobile Applications, etc.)• Developed and managed project plans including timelines based on allocated budget and assigned resources• Definitions of issues, risks and mitigation plans• Production teams monitoring, in all project phases: graphics, programming, writing, translation and referencing Show less

- Suivi client et définition des besoins - Élaboration de plan de projet de de plan de production- Analyses fonctionnelles sur la base de prototype Axure- Suivi de la production interne (graphistes, intégrateurs, programmeurs, équipes de référencement et d'hébergements)

• Drafted proposals and carried out competition analyses (benchmark)• Budget management and billing follow-up• Defined timelines and deployment plans• Established prototyping, functional and technical specifications• Developed testing plans and carried out quality assurance• Selected and supervised technical resources & external partner assignment (off-shore programming, hosting, referencing)• Production teams monitoring, in all project phases: graphics, programming… Show more • Drafted proposals and carried out competition analyses (benchmark)• Budget management and billing follow-up• Defined timelines and deployment plans• Established prototyping, functional and technical specifications• Developed testing plans and carried out quality assurance• Selected and supervised technical resources & external partner assignment (off-shore programming, hosting, referencing)• Production teams monitoring, in all project phases: graphics, programming, writing, translation and SEO/SEM referencing Show less

- Conception des propositions d’avant-projet et analyse de la concurrence (benchmark)- Élaboration des devis et suivi de facturation- Gestion des échéanciers et des budgets - Conception de spécifications fonctionnelles - Suivi des équipes de production, dans toutes les phases des projets : graphisme, programmation, rédaction, traduction et référencement

• Collaborated in strategic and trade recommendations• Carried out competition analyses (benchmark)• Designed and management schedule• Achievement of functional specifications• Production team monitoring, in all project phases: graphic design, programming, information architecture and writing

• Technical and functional specifications achievement• Conceptual and relational data models development• Collaborated in selection and conceptualisation of the architecture of technological solutions• Technical production Management• Technical assistance and support for commercials

• Collaborated in strategic and trade recommendations• Carried out competition analyses (benchmark)• Designed and management schedule• Achievement of functional specifications• Production team monitoring, in all project phases: graphic design, programming, information architecture and writing

Assistanat aux directeur financier et à la directrice juridique (conception du rapport financier journalier, demande d'avis aux notaires ...)

Webmastering, conception de flyers et d'emailings