Director Of Operations
Current• Planning and overseeing strategic, operational, projects, and services for the overall operational metric and developing departmental goals and standards to support the vision.• Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals. • Ensure SAMA Guidelines are implemented and followed at all times. • Developed and implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow. • Identifying and highlighting further opportunities for essential experience. • Increased company profits through performance optimization strategies and efficiency improvements.• Manage the workflow and ensure that all TAT & KPIs achieve key business goals and objectives.• Introduced new methods, practices, and systems to reduce TAT.•Deliver regular Management Information and Key performance report to achieve business strategy. • Develop and track implement customer experience KPIs (VOC, NPS, and CSAT) strategies by implementing change for improvement of overall customer experience and finding ways to ensure customer retention. • Prepared annual budgets with controls to prevent overages. • Proactively maintain regular engagement with key stakeholders. • Launched projects by Collaborated with PMO Department, created plans, and communicated deadlines to complete projects on time. • Launched and managed new/developing products in qualitative and quantitative planning.• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective. • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies. • Execute a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams.
