Salim Karaman Email & Phone Number

Istanbul, Tr

Nisbetiye, İstanbul, Tr

Leading business & product development departmentsManaging 3rd party relationships & key accountsDeveloping long term strategic partnershipsManaging and optimizing business intelligence solutions

Espoo, Southern Finland, Fi

Leading, evaluating and developing IP/MPLS TAC (Technical Assistance Center) team based in Istanbul/Turkey (36 Engineers) that providing 7/24 customer technical support for Nokia (Alcatel-Lucent) 7x50 IP/MPLS Product portfolio according to SLAs for 300+ Telco & ISP Companies.Addressing all aspects of line management including resource planning maintaining the right staffing levels, recruiting and motivating the team members.Managing the relationship with the customers and participate in negotiations.Ensuring that contracted Key Performance Indicators (KPI’s) are met or exceeded.Maintaining appropriate systems for measuring necessary aspects of operational management, performance and development.Managing ION (IP & Optical Networks) Routing Turkey CAPEX & OPEX.Creating an environment oriented to trust, support, open communication, creative thinking & cohesive team effort.Managing outages and crisis in ION domain.

Espoo, Southern Finland, Fi

Providing L2 support to Alcatel-Lucent customers (300+) in EMEA region like; British Telecom, Deutsche Telekom, France Telecom, Turk Telekom, Turkcell, Vodafone, Austria Telecom, Level 3, Portugal Telecom ,BouyguesTelecom, SFR, C&W, Virgin Media, BSky, T-Mobile, BICS, KPN, Belgacom,Orange, Telefonica, Telia Sonera, Etisalat, Du, Ooredoo, Telecom SA, Elisa,Wind, Google etc. for ALU IP-MPLS productsCTA - Turk Telekom & Vodafone NSU Projects;Building relationships, customer trust, managing difficult situations, and negotiating conflict resolution.Outage (Crisis) Manager for IPD EMEA Region;Critical decision making leading to fast resolution of outage situations & leading internal & external communication to the Nokia (ALU) senior management and customer teams.KPI Prime for TSO IPD EMEA Region;Follow-up KPI figures for IP TAC EMEA region responsible to provide root-cause analysis and take necessary preventive and improvement actions.