- Operational Leadership: Oversee comprehensive operations encompassing financial management, IT infrastructure, and human resources for a team of 85+ full-time employees and 15 specialized medical providers.- Efficiency Optimization: Enhance operational efficiency across clinics serving over 250 patients daily and manage an Ambulatory Surgical Center performing 5,300+ surgeries annually.- Revenue Growth: Drive annual revenues exceeding $16 million, solidifying iO's position as the Caribbean's largest and most relevant ophthalmology group. - Legacy and Innovation: Uphold a 30-year legacy of exceptional patient care while pioneering industry innovations.

Served as a partner in a leading healthcare management consulting firm, where I specialized in designing bespoke operational and strategic services for a diverse clientele, including multi-specialty physician groups, hospitals, and insurance companies. Led a multidisciplinary team in providing high-value business solutions, clinical integration strategies, and workforce optimization. Utilized an evidence-based, financially sustainable approach to achieve measurable improvements in both operational efficiency and healthcare outcomes.

Selected for the prestigious Summer Enrichment Program jointly hosted by the American College of Healthcare Executives (ACHE) and the American Hospital Association (AHA). Among a highly competitive pool of applicants nationwide, I was the first and only graduate intern from Puerto Rico chosen to spend the summer of 2019 at Advocate Aurora Health in Greater Milwaukee Area, WI.

Acquired key administrative and leadership skills, including the cultivation of team cohesion, staff motivation, and the establishment of a culture centered on continuous quality improvement. Gained hands-on experience in project coordination, effective communication strategies, problem-solving techniques, customer service excellence, and comprehensive project management.

Participated in a Special Project at the CMS-Puerto Rico Field Office, aimed at making a significant impact on the assistive technology user population in both Puerto Rico and the U.S. Virgin Islands. Collaborated with cross-functional teams to develop and implement strategies for enhancing accessibility and quality of services for this key demographic.

Engaged in the organization's daily operations, covering a broad spectrum of responsibilities from general hospital administration to accounting, compliance, quality assurance, safety, and HR-related tasks, all under the mentorship of Hospital Administrator Lcda. Juliana Canino, MHSA.Spearheaded a special project focused on the comprehensive assessment and review of the Hospital Administrative Manual's norms and policies. Collaborated closely with program directors and supervisors across various departments, gathering invaluable feedback to refine and update institutional guidelines.

Study Title: "Evidence-Based Implementation Process of an Evidence-Based Assistive Technology Self-Management Intervention"• Conducted an exhaustive literature review, gathered and analyzed empirical data, and formulated interview protocols. Successfully recruited and interviewed study participants, disseminated project findings through oral presentations, and submitted the study for peer-reviewed journal publication.• Presented a scientific poster at the 2017 AOTA Conference in Philadelphia, PA, serving as a representative for both Puerto Rico and the University of Puerto Rico's Medical Sciences Campus (UPR-RCM).

• Excelled in client-facing roles by educating clients on products, assessing risk factors, and implementing needs-based selling techniques, resulting in increased sales and customer satisfaction. • Established and monitored performance metrics and monthly sales targets, leveraging insights to adapt and innovate business strategies for continued growth.• Devised effective appointment-setting methods that capitalized on multiple lead sources, enhancing the team's outreach and conversion rates.• Catered to a diverse client base by meticulously analyzing data, enabling tailored solutions that met specific needs and objectives.• Cultivated lasting relationships with clients, as evidenced by consistent repeat business and a robust referral pipeline, thereby contributing to long-term revenue growth.

• Established new customer accounts, which included providing insurance program and pricing option information and organization of customer documents before agent execution and submission to system.• Executed marketing and PR campaigns, including new product introductions and development of existing products• Successfully maintained account growth through dedicated sales and excellent customer service.• Performed additional support functions, including telephone support, staff supervision and monitoring and ordering office supplies.

• Created sales and marketing tools to gain new clientele and followed up on sales leads to close deals and generate revenue.• Analyzed all clientele usage and needs to accurately provide clean and affordable energy solutions for their residence.• Managed accounts from point of sale through installation/activation, ensuring quality service/customer satisfaction.