Salin Joseph Email & Phone Number

Phoenix, AZ, US

Campbell, CA, US

As part of my role with 8x8, I lead large-scale, technical programs in payment and billing, AI (artificial intelligence)from start to end within our Products & Technology organization. I proactively anticipate risks, develop mitigating plans, and drives problems to resolution. I drive technical discussions, communicate solutions and decisions with both.

Phoenix, Arizona, US

• Conducted interviews with key business stakeholders to collect information on business processes and user requirements.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Defining roadmap of a project and mitigating roadblocks (scrum master role)
• Data analysis and visualizing the data (Qlik View)
• Worked with the product manager, clients/stakeholders to demonstrate changes to the system to ensure all relevant business needs are addressed
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

Scottsdale, Arizona, US

• Worked on ecommerce platform to ensure a smooth shopping experience for the user by handling all the technology backend activities
• Business requirement gathering and analysis
• Lead all the scrum activities for the team and managing the team of BA's, QA and software developers
• Monitored issues, troubleshoot and helps to resolve those
• Analyzed data and provided data driven feedback to business partners
• Used visualization tools like Qlik View and Tableau

Anchorage, AK, US

• Lead business requirement gathering and creating BRD documents and proceeding with implementation of the requirement
• Worked closely with Product owners to assign priority to the stories
• Tested and created use cases for the user stories
• Supported IT product owners in product backlog compilation and maintenance, addressing recurring concerns and recommending improvements based on user feedback.
• Supported Agile team collaboration, accountability and visibility through thoughtful orchestration of team dynamics, goal setting and talent recruitment.
• Facilitated daily Scrum meetings to debrief progress, troubleshoot snags and establish goals for following day.

• 2017-12 - 2019-04 IT Business AnalystBanner Health
• Worked on the pilot project of implementing Salesforce as the CRM platform for the customer care for Banner Health hospitals
• Worked on HIPAA compliance when it comes to ensuring patient data is compliant with the messaging platform developed
• Worked on the integration of AI driven chatbot for Banner health websites
• Worked as the scrum master and lead all the scrum activities for the team and removing roadblocks for development
• Taking a lean methodology approach using design thinking for the front-end website development

San Jose, California, US

• 24/7 artificial intelligence is a leader in its space for providing artificial intelligence powered services. I worked on the project to enable artificial intelligence powered chatbot assistance for Bank of.
• Worked on customization project for different clients related to the chatbot
• Stakeholder engagement and account management
• Documented all the requirements, process flows, technical specification and functional specification documents
• Took presentation and trainings to wide range of stakeholders
• Followed agile methodology for project implementation

Walldorf, BW, DE

• Acted as the bridge between technical and business teams and gathering requirements and translating to Epics/user stories
• Worked on DITA platform to document all the requirements
• Worked on X-ray (SAP UI help tool) for real-time help for users in the website
• Worked in an agile environment for project activities
• Focused on user experience for the project and delivering the needs of the user with “user experience first” driven approach
• Worked on various tools and SAP SuccessFactors platform, SAP Mobile Secure platform

Bangalore, Karnataka, IN

• Worked on developing the international messaging platform for the organization (a pilot project)
• Co-ordinated with various vendors and markets for the messaging platform integration
• Worked on mobile banking platform-requirement gathering and followed waterfall methodology for development
• Worked with clients to identify, troubleshoot and resolve issues
• Worked on providing various documents like use cases, RFP documents, technical and functional specification documents to the internal and external teams
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Bangalore, Karnataka, IN

My KRAs included the following:Analyzing the RFPs, RFQs and other business tenders, discussing these requirements and their probable development and implementation and development with the Development team.Authoring RFP, RFQ and tender related technical documents, technical presentations, solution documents and presentations, BOQ, Power & Space and Project.

Bangalore, Karnataka, IN

Platform: JAVA, javascript Worked on developing the GUI for the Campaign Manager application for various telecom operators including Airtel, Aircel and IranCell.Handled the development on the reporting and MIS section of the Campaign Manager application.Developed the Business Intelligence module for the reporting and MIS section of the Campaign Manager.