Salin Joseph Email & Phone Number

Phoenix, Az, Us

Campbell, Ca, Us

As part of my role with 8x8, I lead large-scale, technical programs in payment and billing, AI (artificial intelligence)from start to end within our Products & Technology organization. I proactively anticipate risks, develop mitigating plans, and drives problems to resolution. I drive technical discussions, communicate solutions and decisions with both engineering and non-technical audiences.I gather the functional requirements and defines the acceptance criteria for the engineering teams. I also handle/author the technical documentation for the team and business process designs.

Phoenix, Arizona, Us

• Conducted interviews with key business stakeholders to collect information on business processes and user requirements.• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.• Defining roadmap of a project and mitigating roadblocks (scrum master role)• Data analysis and visualizing the data (Qlik View)• Worked with the product manager, clients/stakeholders to demonstrate changes to the system to ensure all relevant business needs are addressed• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.• Provided recommendations and operational support• Worked on KPIS (process optimization, quality improvement, stakeholder engagement)

Scottsdale, Arizona, Us

• Worked on ecommerce platform to ensure a smooth shopping experience for the user by handling all the technology backend activities• Business requirement gathering and analysis• Lead all the scrum activities for the team and managing the team of BA's, QA and software developers• Monitored issues, troubleshoot and helps to resolve those• Analyzed data and provided data driven feedback to business partners• Used visualization tools like Qlik View and Tableau• Worked on the accessibility project (ADA) for the website by closely working with marketing team• Supported pilot project of e-check payment method integration on the website• Payment methods integration on the website for different countries• Created functional requirements and user stories and acts as the scrum master for the team• Performed user acceptance testing• Communicated with stakeholders related to new feature release, issues and serve their needs• Collected feedback from stakeholders to better improve the project and business• Created process flow documents for the project

Anchorage, Ak, Us

• Lead business requirement gathering and creating BRD documents and proceeding with implementation of the requirement• Worked closely with Product owners to assign priority to the stories• Tested and created use cases for the user stories• Supported IT product owners in product backlog compilation and maintenance, addressing recurring concerns and recommending improvements based on user feedback.• Supported Agile team collaboration, accountability and visibility through thoughtful orchestration of team dynamics, goal setting and talent recruitment.• Facilitated daily Scrum meetings to debrief progress, troubleshoot snags and establish goals for following day.• Worked with team to identify capacity and set realistic sprint objectives.• Maintained project schedules by managing timelines and making proactive adjustments.• Managed and motivated project teams to promote collaboration and keep members on-task and productive.

2017-12 - 2019-04 IT Business AnalystBanner Health • Worked on the pilot project of implementing Salesforce as the CRM platform for the customer care for Banner Health hospitals• Worked on HIPAA compliance when it comes to ensuring patient data is compliant with the messaging platform developed• Worked on the integration of AI driven chatbot for Banner health websites• Worked as the scrum master and lead all the scrum activities for the team and removing roadblocks for development• Taking a lean methodology approach using design thinking for the front-end website development• Met with different groups for the organization for gathering requirement and help implement those• Acting as a bridge between technical and business teams• Creating process flows, documents for various stakeholders• Worked in an agile environment to deliver the project by working closely with product owners and project manager• Conducted interviews with key business users to collect information on business processes and user requirements.• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.• Kept operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazards management strategies.• Improved processes within collections and rigorously tested test and learn strategies throughout collections processes.• Developed and controlled execution of reporting and analytics for multiple operations departments.

San Jose, California, Us

24/7 artificial intelligence is a leader in its space for providing artificial intelligence powered services. I worked on the project to enable artificial intelligence powered chatbot assistance for Bank of America.Worked on handling the requirements for the product AI driven Chatbot platform for the organization• Worked on customization project for different clients related to the chatbot• Stakeholder engagement and account management• Documented all the requirements, process flows, technical specification and functional specification documents• Took presentation and trainings to wide range of stakeholders• Followed agile methodology for project implementation

Walldorf, Bw, De

• Acted as the bridge between technical and business teams and gathering requirements and translating to Epics/user stories• Worked on DITA platform to document all the requirements• Worked on X-ray (SAP UI help tool) for real-time help for users in the website• Worked in an agile environment for project activities• Focused on user experience for the project and delivering the needs of the user with “user experience first” driven approach• Worked on various tools and SAP SuccessFactors platform, SAP Mobile Secure platform• Proofread copy written by colleagues to correct spelling, punctuation and grammar.• Communicated with customer representatives for feedback and distribution.• Presented new technology and drafted white papers and other technical documents to complete packages.• Served customers and followed outlined steps of service.• Exceeded goals through effective task prioritization and great work ethic.

Bangalore, Karnataka, In

• Worked on developing the international messaging platform for the organization (a pilot project)• Co-ordinated with various vendors and markets for the messaging platform integration• Worked on mobile banking platform-requirement gathering and followed waterfall methodology for development• Worked with clients to identify, troubleshoot and resolve issues• Worked on providing various documents like use cases, RFP documents, technical and functional specification documents to the internal and external teams• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.

Bangalore, Karnataka, In

My KRAs included the following:Analyzing the RFPs, RFQs and other business tenders, discussing these requirements and their probable development and implementation and development with the Development team.Authoring RFP, RFQ and tender related technical documents, technical presentations, solution documents and presentations, BOQ, Power & Space and Project Plan for the related RFP/tender.Interacting with the Development team and preparing call flows and technical architectures using MS Visio.Authoring technical user guides and technical specification documents to assist the operations of the Technical Pre- sales team.Worked closely with customers on the technical requirements to provide technical solutions – identified requirements, including technical details sufficient for product definition.

Bangalore, Karnataka, In

Platform: JAVA, javascript Worked on developing the GUI for the Campaign Manager application for various telecom operators including Airtel, Aircel and IranCell.Handled the development on the reporting and MIS section of the Campaign Manager application.Developed the Business Intelligence module for the reporting and MIS section of the Campaign Manager application.Developed the GUI for the Rule Engine application using GWT.I was later promoted to the position of Associate Manager - Technical Pre-sales where my responsibilities were divided between defining the architecture of products catered to client needs, and bridging the gap between the Sales and Engineering teams.