Data/Voice infrastructure incharge for Aramco PMT Project facility Shaybah .•Supported LAN/WAN/VPN infrastructure comprising of Cisco Routers, Aruba Switches, , Avaya Communication server. Technologies included Exchange and Citrix.•Led the design and Configured the Aruba 9200 Series Wireless Controller and 75 Access points, improving wireless network performance by over 60%.•Conducted root cause analysis to resolve issues related to connectivity and network performance and documented solutions to prevent reoccurance•Provided technical support for the installation of Workstations, Printers and configuration of Win/Linux/mac Operating Systems, Firmware and Softwares.•Managed the FortiGate 1500D firewall ruleset for 1250+ hosts and 850+ active sessions.•Led the installation and maintenance of IPTV Server infrastructure.

•Managed 20+ support tickets daily with a 99.8% success rate, and implemented ticket management best practices which slashed resolution time by 30%•Led the designing, configuring, patching, upgrading and troubleshooting of physical and virtual Microsoft/Linux servers On-Site (rack mounts/blades, and VMs)• Continuous monitored, troubleshoot and analyzed network performance across the LANs, WANs and wireless deployments. (Cisco, Aruba, Tplink)•Designed and implemented Configured Cisco and Aruba Wireless controllers for Mid/large scale projects.•Created and updated IT support documentation and user guides, leading to a 15% decrease in tickets

Responsible for managing 500+ end-users environment to ensuring better uptime.•Increased end-user satisfaction to 4.5 of a 5-star rating by reducing average ticket time and overhauling the help desk.•Designed and implemented Windows server 2019 and Managed all Cisco appliances.•Ensured 100% stable operation and efficient performance of the network infrastructure.•Continuous monitored, troubleshoot and analyzed network performance across the LANs, WANs and wireless deployments, improving network performance by over 70%.•Created and sustained Standard Operating Procedures (SOP) for maintenancein the I.T. division, decreasing downtime and boosting productivity by 80%.

•Enhance support processes and procedures, resulting in a 100% end-user satisfaction rate•Installed and configured new workstation hardware, software, printers for Campus/School.•Designed and implemented Wireless network with 60 Cisco Access Points for a Hospital, Completed job 10% under budget and before deadline.•Resolved Cisco/Mikrotik network configuration problems, wrote scripts to ensure smooth network Connectivity.