Salina Thapa Email & Phone Number

Staplehurst, GB

In my role at Alpha Wholesale, I play a pivotal part in enhancing our customer service operations and supporting our sales team. I am deeply involved in the day-to-day interactions with clients, ensuring their experiences are efficient, professional, and above all, satisfactory.What I Do:- I address and resolve customer queries through phone and email.

London, England, United Kingdom

12 week intensive training covering key topics in the tech industry, including web development, architectural thinking, and infrastructure. Applied Agile principles to successfully execute team projects.Front-End Developer & UX Designer: Specialised in front-end development and user experience design across multiple projects, showcasing strong capabilities.

• Key responsibilities:
• Promptly and effectively dealing with customer enquiries by telephone or email and showing customers the products and services on offer.
• Employed my technical skills in managing schedules, updating CRM system, and maintaining my Excel databases.
• Collaborated seamlessly with the business owner through digital channels, skilfully organising fitting schedules and ensuring impeccable workflow integration.
• Brought in £500k in sales in one year.

Tunbridge Wells, England, United Kingdom

• Specialised in bespoke furniture and furnishings, and quoting for bespoke requirements. Consulted with customers to assist with interior design ideas and colour schemes and to transform ideas and themes into living.
• Innovatively designed and implemented a spreadsheet that dynamically adjusted prices based on fabric attributes such as fireproof properties, streamlining the pricing process and enhancing… Show more Specialised in.
• Innovatively designed and implemented a spreadsheet that dynamically adjusted prices based on fabric attributes such as fireproof properties, streamlining the pricing process and enhancing efficiency
• Cut down price updating time from 1-2 months to 2-3 days. Show less

Maidstone, England, United Kingdom

In my role as a Customer Expert at Cotswold Outdoor, I was committed to enhancing the customer shopping experience in a dynamic retail environment. I supported our mission to cater to outdoor enthusiasts by providing outstanding service and a comprehensive range of products from leading global brands.Key Responsibilities:- Enhanced customer engagement by.

Royal Tunbridge Wells, England, United Kingdom

• Provided the highest standard of friendly and knowledgeable customer service to help deliver the company objective of being the decorator’s first choice.Key responsibilities:
• Assisting in the display and merchandising of products, to capitalise on trend and boost sales of the company’s product range including wallpaper, paint and fabric and furnishings.
• Developing long term friendly and professional relationships with customers and suppliers.

Nottingham, England, United Kingdom

• Provided frontline support to customers and answer all enquiries while attempting to resolve all enquiries on first contact.Key responsibilities:
• Handling customer account information database including creating, merging, and cancelling customer accounts.
• Applying IT skills to multi-task on two screens to manage time in a busy environment.
• Resolving issues with points and offers to ensure customers receive the best deals.
• Achieving target time for calls and exceeded… Show more Provided frontline support to customers and answer all enquiries while attempting to resolve all enquiries on first contact.Key responsibilities:
• Achieving target time for calls and exceeded hourly mail targets. Our small team of 15 were recognised for having the highest mail statistics in a building of 400 staff. Show less

Maidstone, England, United Kingdom

• Maintained time and kept up with physical stamina required for a busy and fast-paced environment while keeping patience under pressure. Key responsibilities:
• Operating alongside kitchen staff to ensure orders are correct and served on time to meet customers’ expectations.
• Following dietary and allergy guidelines and food hygiene regulations and procedures.
• Using creative thinking skills to mediate difficult situations and resolve any issues to ensure customer… Show more Maintained time and kept up with physical stamina required for a busy and fast-paced environment while.
• Using creative thinking skills to mediate difficult situations and resolve any issues to ensure customer satisfaction.
• Reaching shift targets to promote company app.

Maidstone, England, United Kingdom

• Sorting and pricing new donations
• Keeping attention to detail on shop floor to make sure it is clean and organised
• Working and communicating well with team to reach targets on time

Maidstone, England, United Kingdom

• Sorting and pricing new donations
• Organising the shop floor in new and creative ways to boost sales
• Reaching weekly targets through teamwork and great communication