- Evaluating CRM system by Sales Force and assurance the quality. - Coordinating real time queries and process incoming emails provide solutions.- Sales force management and UAT testing.- Support and enhance the knowledge of the new joiners to utilize the system.- Track defects and transfer them to the audit team.- Managing ownership of the defects and resolve them.

• Develop Strategies and proposals for client requirements’ designs and activities.• Maintain the quality and reports with data management tools.• Correcting errors and faults to ensure the quality and programs’ performance tospecification.• Measure and monitor progress during each iteration to ensure that it meets the qualityrequirements of the client, is validated and piloted on time, and that it meets or exceedsexpectations.• Engage in quality discussions with the management and collect solutions andenhancements to reduce errors and meet quality requirements.• Managed knowledge transfer sessions and team-building activities.• Participated in quality improvement discussions and process optimization sessions with clients.• Achieved Accenture "STAR" employee award in 2020 for outstanding performance in the Sinhalese market.

-Addressed quality status and product defect concerns.-Supervised testing environment for all system compatibility checks.-Enforced test development standards in coordination with senior management.-Assisted diverse support team delegations in manual and automated test plan production.-Assisted development teams in efficient test plan formulation.-Monitored updates of existing and new automated test suites and infrastructures.-Verified all aspects of Software Development Lifecycle (SDL) maintenance.-Make sure the product backlog items will deliver to the customers on time with the highquality by following Agile Development process.-Manage and develop automation test framework (BDD).

-Executed testing types such as Functional testing, Integration testing, Regression testing-Assist with the development of QA software for our testing facility-Oversee the production of all software products created by our design and programmingteam-Provide quarterly inspection data and quality assurance reports to senior managementParticipate in all QA meetings