*Key responsibilities include document verification of customers applied for mortgage loans and research for taxes in the United States Location. *Check out to the responsible department or specified companies to validate the information and update status and blockers of the ongoing validation. *Workflow management with responsibilities of intake and distribution of work between associates and maintaining regular updates and providing analysis on work hour consumption. *Inventory database management with task related to cleansing information and maintaining work status, measuring intake capacity on availability for upcoming weeks.

*Communicating with customers to understand the difficulties faced and guide them the proper resolution via Call, Email and Chat. *Assistance relatedto Delivery status, Payment issues, Refund, Replace, Amazon Pay Services, ongoing offers additional services etc were provided. *Identifying gaps in work Process and provide review on the alternate process to close the gaps. *Moved into trainer role internallywith additional responsibilities.