# Software Engineer with 5 years of IT industry experience as IT Service Desk Analyst/Production Support Analyst. Solid working experience in risk identification, infra maintenance troubleshooting, monitoring, triaging issues in complex and business critical application. # Skilled in cloud deployment, migration, and infrastructure management. #Team player with excellent communication skills, analytical skills, high quality of work and highly self-motivated person seeking a dynamic role in information technology domain for impactful contribution.# Provided great support to Production Team for several Applications by analyzing the issue, interacting with the developers, and resolving the issues within SLA.# Played a major role in the field of Incident Management, Problem Management, and Change Management where a particular application plays a major role.# Able to perform application Troubleshooting, production support, and Code Review.# Ability to play a key role in the team and communicates across the team. Able to deliver high-quality work consistently through efficient time management and self-motivation. # Have great skills like analytical and problem-solving skills to find better solutions for the satisfaction of Clients.
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Senior Service Desk Analyst (Technical Lead)Cognizant Jan 2020 - Jan 2022Chennai, Tamil Nadu, India•Collaborated with business and IT teams for resolving production issues and aligning tech solutions with business needs.•Managed support tickets, incidents, and service requests following ITIL standards, coordinating with various teams for issue resolution.•Handled Active Directory management, Multi-factor Authentication, troubleshooting for various tech-related issues, and Intune device management.•Demonstrated knowledge of network functionalities, incident ticket filtering, user account setup/removal, and server management.•Maintained knowledge repository, conducted KT sessions, and collaborated for application migration and incident resolution.•Conducted server checks, implemented housekeeping tasks, and created proactive monitoring systems for network issues.•Maintained communication with users, adhered to ITIL standards, and ensured thorough issue resolution and documentation. -
Service Desk Analyst (Programmer Analyst)Cognizant Jan 2017 - Dec 2019Chennai, Tamil Nadu, India•Provided comprehensive user support via calls, chat, and email, handling incidents, and managing escalations.•Recorded and tracked all communication, creating tickets and managing Active Directory entities.•Oriented new team members, shared knowledge, and executed system updates.•Collaborated with resolution teams, ensured timely issue resolution within SLAs, and contributed insights for incident management.•Engaged in Change, Incident, Service Request, and Problem Management following SLA guidelines.•Extensive support for Wi-Fi, mobile internet, hardware, VPN, LAN, and application-related issues.•Accessed user systems for troubleshooting, performed account management for multiple applications, and handled application installations and configurations.•Maintained and updated knowledge articles, following standard operating procedures.
Salini Thangasamy Education Details
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Honours -
Information Technology
Frequently Asked Questions about Salini Thangasamy
What is Salini Thangasamy's role at the current company?
Salini Thangasamy's current role is Service Desk Analyst | Cloud Engineer | System Administrator | Production Support Analyst.
What schools did Salini Thangasamy attend?
Salini Thangasamy attended Lambton College, Anna University.
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