Matthew Salisbury Email & Phone Number

Arizona, United States

Phoenix, Arizona Area

Scottsdale, Arizona

• Manage 55 employees across the United States and Canada in executing the Vixxo operations model and providing the best in class customer experience to the client and the service provider. • Successfully oversee a P & L budget of $35 million annually by utilizing streamlined processes designed to reduce average handle time by associates and increase quality.• Lead several strategic initiatives within the functions of A/P and A/R to ensure profitability of the service center.• Developed metrics to consistently measure progress of goals, identify trends and evaluate the effectiveness of continuous improvement actions. • Establish strong relationships and effective, solution focused communication between the service center and the client by utilizing monthly and quarterly business reviews.• Collaborate with Talent Development Department and Vixxo industry experts to create industry specific training for all service center associates.

Phoenix, Arizona Area

• Manage 200+ employees daily and up to 300 employees during holiday season, and ensure deliverables are received within customer timelines.• Execute lean manufacturing operations to maximize shipping goals and operational efficiency.• Collaborate with cross functional teams made up of senior level managers, and share best practices in order to innovate existing processes and accomplish building-wide goals.•Achievement Highlights:► Recipient of “Safety Culture Award” through knowledge as Process Subject Matter Expert► Chairman of Associate Safety Committee; avoided OSHA related safety incidents► Leader of Kaizen, process change event ► Successful Project Manager, responsible for critical components of Prime Day 2015 and 2016► Trained as both a Facilitator and Appeals Panelist in HR related processes--Specialized Skills:* Leader in the conceptualization, development, implementation and management of best-in- class business operations.* Consistently successful in strengthening enterprise equity value, reducing operating costs and improving bottom-line profitability through innovation, creativity and strategic organizational leadership.* Skilled at processing change while simultaneously, developing contingency plans, and providing insights and solutions at a moment’s notice with respect to production, absenteeism of associates and network related inefficiencies.* Successful at building team building with a proven track record of preparing subordinates for interviews and providing guidance toward promotion to leadership level positions for 6 associates.

Phoenix, Arizona Area

• Contributed to enterprise business goals through enterprise sales and relationship building.• On-boarded new and returning USAA members, provided expert integrated financial solutions and carried out moderately complex to complex work assignments.• Assisted members in acquiring multiple USAA products including insurance, banking, loans and mortgages. • Served on Pride Committee three years acting as liaison between senior management and employees enabling employees to be recognized by senior executives for promotion.--Achievement Highlights:► Led group that consistently scored 100% in member satisfaction► Improved insurance business sales with close rate of over 50% month over month► Subject Matter Expert in specific user interface software► Trained team on root cause troubleshooting and active listening customer service methodology

• Led marketing and P&L responsibilities for three branches encompassed $2 million in inventory.• Expanded business through marketing strategies and developing agreements with body shops, car dealerships and insurance agents resulting in 15% more market share in the region.• Cultivated business relationships and consistently grew business year-over- year and month-over- month.--Achievement Highlights:► Earned Enterprise Service Quality Index Award (ESQI); achieved 90% complete customer service satisfaction in 2004 and 2005► Maintained Top Performance Rating month-over- month with 85% customer service satisfaction scores► Mentored and developed team members into leadership roles (i.e. branch manager)

M.B.A., Emphasis In Marketing, 3.8- Magna Cum Laude

Participated in remote sessions with students all over the world in order to gain a greater understanding of how business cultures differ.

B.S. Global Business, Emphasis In Marketing, 3.4-Cum Laude

Activities and Societies: Alpha Kappa Psi and Delta Sigma PiFounding member of Alpha Kappa Psi