Salisha Abdool Email & Phone Number

New York, NY, US

The Care Coordinator is responsible for performing care management services in order to support members who require service level assistance in navigating their health care system. Aligned within community-based care management teams or within the Care Management Call Center

Manhattan New York

• Present a polished and professional image as first contact to clients within this high volume retail location in midtown Manhattan; provide assistance in car rentals for corporate and personal clients. Oversee customer.
• Monitor and assist clients making reservations online and over the phone and quickly process reservationsafter identification of each client’s individual automotive needs.
• Assist with citywide directions and provide knowledge of the surrounding areas, demonstrate internaltechnology usage for each vehicle and ensure all related options meet the clients’ expectations.
• Aggressive in sales of additional options including vehicle upgrade, insurance, gas option and navigation thatrealized over $9K in additional revenue.
• Acknowledged as #1 in client services and sales out of 30 representatives throughout the NYC area and have a90% customer satisfaction feedback rating.
• Quick to respond to individual and corporate reservations and take the time to answer all related inquiries and questions regarding vehicle availability, local hotel options, restaurant recommendations and other.

Brooklyn New York

• Leveraged exceptional administration assistance and client service support for an online retail cell phone company partnering with Amazon; supported the Manager of Customer Assistance Department and demonstrated.
• Managed all aspects of event planning for internal and external clients includingcatering and special events and conference oversight that ensured customersatisfaction goals were maintained.
• Provided problem resolution through interaction with clients and completedinvestigations regarding orders and product issues.
• Collaborated with client services and supported all facets of product reviewprocesses in delivery of accurate and detailed administrative service and supportexcellence.
• Served as project coordinator in events, scheduling and budget adherence andprovided a flexible and adaptable demeanor within a team environment.
• Created customer progress reports each week for senior management review, monitored customer feedback and product reviews, as well as maintainedinformation.

New York

• Leveraged experience in administrative assistance and hospitality delivery in support of the senior financial advisor within a highly volatile financial industry including appointment/calendar management, lightening.
• Oversaw all facets of executive administrative services, reviewed corporate accounts, and managed and monitored the business budget.
• Polished and professional in greeting all visitors and coordinated refreshments, planned collateral meeting materials, and arranged business and hotel travel itineraries.
• Oversaw all onsite and remote presentation support, accurately recorded minutes, and assisted during presentations.
• Managed the system that reserved conference rooms, cubicles, and office space and approved/ensured appropriate catering, equipment, room size. and setup was completed for any number of attendees.
• Point of contact regarding training and development of administrative assistants and coordination of company events and meetings.

Master'S Degree, Clinical/Medical Social Work

Bachelor'S Of Science, Clinical/Medical Social Work

Activities and Societies: Organizations/Awards: Dean’s Honors List, National Society of Leadership and Success

Bachelor Of Applied Science - Basc, Social Work

Education record