• Experienced troubleshooting Windows 10 installations, password recovery, bootable files.• Router and switch configuration, creating VLAN, VPN configuration, setting up load balance and failover.• Server configuration, creation of AD, GP and file share, configure DHCP, DNS and raid technology. • Setup desktops, Laptops, Mobiles, and Mobile Devices.• Identify hardware faults, and work with hardware vendor to fix the issue.• Update asset management system, with details of the asset and employee allocated the asset.• Work with IT security to configure and comply with IT security controls for devices.• Configuring certificates for end users’ devices and desktop applications.• Deals with various mobile device management support.• Experienced troubleshooting Windows 10 installations, password recovery, bootable files.• Router and switch configuration, creating VLAN, VPN configuration, setting up load balance and failover. • Server configuration, creation of AD, GP and file share, configure DHCP, DNS and raid technology. • Setup desktops, Laptops, Mobiles, and Mobile Devices. • Identify hardware faults, and work with hardware vendor to fix the issue. • Update asset management system, with details of the asset and employee allocated the asset. • Work with IT security to configure and comply with IT security controls for devices. • Configuring certificates for end users’ devices and desktop applications. • Deals with various mobile device management support.

• Successfully diagnosed and resolved critical production issues, minimizing downtime and ensuring uninterrupted service for clients, resulting in reduction in system outages and increased customer satisfaction. • Received recognition from management for consistently demonstrating exceptional problem-solving skills, contributing to faster issue resolution, and ensuring smooth project execution.• Agile methodologies, resulting in improved team collaboration, faster delivery cycles, and increased customer satisfaction.• Implemented database optimization techniques, including query optimization, indexing, and caching mechanisms.