Create and execute retail and online sales channel.

Promotion: Assist in the management of an $90M+ territory P&L with focus on territory growth and continuous process improvement.

Manage 85 of the Southern CA territory’s top clients with emphasis on retention and revenue. Develop and implement strategic plans to increase revenue above target, with the largest revenue book of business across North America at $14.5 million. As member of various internal committees and initiatives, contribute, manage deliverables, and communicate updates across multiple levels of the organization, resulting in process and performance enhancements for field teams. Craft and facilitate peer trainings on process, book of business analysis, technology, and performance achievement resulting in the team performance success.

Promotion: Managed 30 of the Southern CA territory’s top clients with the goal of creating new opportunities. Built internal relationships by navigating across a complex organization withing all levels, which increased revenue, achieving results greater than 100% in 10 performance categories.

Managed the relationships of 150 customers in north Orange County. Managed customer programs through opportunity identification, renewal strategies, and issue management, achieving greater than 100% of performance metrics.

Cold call and build relationships to meet sales quotas. Created and executed daily, weekly, monthly, and quarterly plans based on performance data to consistently rank in top 5 by increasing sales volume 152%, revenue 143%, and number of active customers 43%. Trained clients on products, processes and technology through in person and phone presentations, resulting in accomplishment of sales quotas.

Received training on the residential mortgage process in order to manage an individual branch. Assisted in the operations management of the main branch office composed of 8 sales representatives and 2 processors with duties including escalations and resolutions with mortgage lenders, law firms, and other vendors. Learned entire mortgage operational process in half the standard learning curve of 1 year by studying each process in detail.

Developed, implemented, and oversaw of all aspects of a floral preservation start-up. Created and executed processes of every aspect of operations from sales and marketing to financial planning, resulting in a contract with a local branch of a national bridal firm. Developed and executed a strategic business model to increase profitability.