Sally-Anne Baxter Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

➡️ Managed a number of key work streams for Phase 1 of a major Op Model transformation programme within HMRC’s CDIO function, capturing As Is and defining To Be,for a transition to Product and Platform structure

"Smart is a rapidly growing fintech transforming the retirement industry for the better. Using our award-winning platform, we build digital products to help people plan for their financial future. We’ve gone from a small start-up to a global industry leader in just over 5 years, looking after £2bn of savings for our pension customers and licensing our technology to other providers around the world."➡️ Contract to troubleshoot US Portfolio, working across UK and US to develop US Project and Programme Portfolio, supporting C-Suite with translating strategy into product and delivery➡️ Leading multi-territory product, solution, engineering, operations, and delivery teams through product ideation to finalise US strategic product roadmap with defined portfolio and programs to support delivery➡️ Supporting building territory / greenfield site Operating Model with alignment to UK Group functions and processes

➡️ Troubleshooting role to pick up and complete an existing HR programme that was facing delivery challenges. ➡️ Programme to transform performance, talent, behaviours, and learning across the Greene King business c.40k employees. ➡️ Managed third party strategic and technical Consultants to advise, support and make changes to existing enterprise HR platform (Cornerstone), including build of CMS overlay for enhanced user experience

London, England Metropolitan Area

➡️ Led viability assessment and initial set up of an e-commerce start up in the retail sector, including concept design and business objectives➡️ Identified best ecommerce platform solution through requirements analysis and detailed market research➡️ Conducted customer and market research to establish and develop customer journey and website design➡️ Initiated and built Best Practice guides for SEO, Marketing and PR for website design and pre and post launch strategy,➡️ Sourced suppliers and researched logistic processes for product to customer lifecycle➡️ Designed and developed website for Ltd company, She Loves Change Ltd➡️ Working on build of online strategy, including SEO, branding, and content to provide and promote skills set and service offerings

➡️ £3m project to deliver global changes across 2 Salesforce platforms with geographically remote team across 33 countries and 40 divisions/OpCos ➡️ Delivered new product taxonomy, sales stages and dashboards, aligning supporting and impacted processes to support PE growth strategy➡️ Led 3rd party SF Consultancy analysis of current Salesforce set up, mapping As Is to define To Be recommendations

London, United Kingdom

➡️ Refresh of Global Brand Campaign processes focused on launching home products (e.g. bathrooms, kitchens, etc.) for a new B&Q brand (business area closed down end 2019) across UK and France, including internal teams and 3rd party agencies. ➡️ Managed, tracked, and monitored all global Campaign budgets c.£6m and ensured control on expenditure

➡️ Working in close collaboration with the Change Director to review, analyse and assess over 200 change initiatives, providing recommendations on categorisation and delivery impacts. Facilitated process design to enable TRG and Wagamama teams to map out joint governance requirements and build out one project pipeline.

London, United Kingdom

➡️ Recognised for results, promoted to newly created role of Head of Projects to design and improve change delivery process, including creation of UK projects roadmap, project lifecycle and methodology to align with change strategy

London, United Kingdom

Dentsu Aegis Network is a global media group that specialises in Media, Digital and creative Communications services that Innovate the way brands are built.➡️ Transformed media buying and programmatic trading across all 6 media agencies, managing third party supplier to deliver 2 x new SaaS applications, exit existing applications and integrate with existing finance tools➡️ Replaced legacy Business travel platform across 23 UK agencies, including high impact supporting business, process and rule changes ➡️ Designed roll out approach and implementation strategy for UK Salesforce delivery for delivery across 23 OpCos

London, United Kingdom

Collinson Group is a global leader in shaping and influencing customer behaviour to drive revenue and add value. Our breadth of expertise in Loyalty, Lifestyle Benefits, Insurance and Assistance creates an unrivalled level of insight into affluent consumers and frequent travellers. ➡️ Client website refresh: Loyalty Programme website UX design refresh. Worked with Product Owner to review and define required changes / amends, worked with Tech Lead, UX and back end developers to communicate changes, test and implement (Agile/responsive design/mobile/tablet)➡️ Insurance Add On Product: Worked with Product Manager and Tech Leads to identify new product functionality and supporting ‘epics’ to pull together estimates. Wrote end-to-end project plan with SMEs across all impacted business functions (Finance Operations, Legal, Insurance, Technical documentation, Marketing and Call Centre). (Agile)

➡️ Project: HR Business Change project to merge two annual Performance and Talent Reviews. Changing the purpose of the Reviews to focus on future goals - impacting all LBG colleagues.➡️ Working with HR SME’s to deliver change talent management processes across LBG

Bristol, United Kingdom

Award: LBG won the Jive Digital Hub Award at JiveWorld ’16 – selected as the winner for demonstrating digital transformation and putting collaboration at the centre of Lloyds Banking Group.➡️ Programme: To implement a digital Enterprise Social Network Tool and drive / embed collaboration across all brands and divisions within Lloyds Banking Group. IT and Business Change Project covering Comms, Training and Operating Model across all phased technical releases and the over arching design and embedding of Comms, Training, Ops Model, culture and collaboration change for path to BAU in 2017.

Australia

Perth, Australia

➡️ RFP: Large scale high profile RFP project to tender for and implement a next generation Library Management System, replacing 4 systems and integrating 6; managing BA and SME team to map ‘As Is’ processes in preparation for ‘To Be’; creating and updating Comms, Engagement and Training Plans for both UWA internal departments (including all UWA Libraries and their staff and Lecturers) and entire UWA student body. Team of 39, budget of $1m➡️ Applications: Obtaining requirements for a new environment for a fundraising management system, including delivery of a virtual environment and decommissioning of current hardware; working with 3 departments to address the way scholarship conditions are managed and published on the web (‘As Is’ and ‘To Be’ processes impacting both Business and IT)

Perth, Australia

Asgard works with financial advisers to provide superannuation funds, pension funds, investment funds, managed funds and shares.➡️ Client Transition: Programme Managed the transition of an existing deal group from Asgard platform to a competitor. Transition included: Reviewing ‘As Is’ processes and identifying ‘To Be’ changes required once existing deal group had transitioned; creating Comms and Transition Plan to manage Back Office and Product functional areas, client and new vendor expectations on delivery timelines, requirements and contract; transfer of assets; data migration of Adviser, Client, Account and insurance details; documentation; tax reporting and GL and decommissioning of IBS from Asgard systems and processes. Budget of $1.5m. Team of 10. ➡️ Insurance: Project Managed roll out of white label supplier of fund insurance product across Asgard fund platforms, budget of $2m split across three companies. Working with BA and SMEs to assess new product impacts, create ‘To Be’ state and processes to facilitate product launch into BAU, including design and implementation of changes to Asgard core Adviser platforms, eWRAP products, Tax, Operations and Customer Service. Working with third party supplier to configure and integrate customer journey into existing ecommerce platform. Setting up internal team to work with third party supplier to write both internal and client documentation (including website content, FAQs, regulatory content changes to existing customer Comms, customer on-boarding Comms, internal Customer Service ‘Scripts’, Adviser network Comms on and off-line, Training Plans and Product marketing). Team of 20.

Perth, Wa

Bankwest (Bank of Western Australia) offers Personal and Business Banking solutions.➡️ Mortgages: Brought in to turn around a failing Agile project to deliver critical cost/time saving functionality to the business, enabling rapid launch of new products to respond to market competition. Worked with Product Lead, BA and PMO to re-write process for new Mortgage Product Launches (product to market timeline reduced from 6 months to 3 months), including internal Comms for Mortgage Product Managers, Marketing and Risk Departments. Worked with IT System Leads to document changes to product development requirements, including a ‘How to create a new Mortgage’ for in-house Solution Architects, Developers and Test Teams. Budget of $2M. Team of 15➡️ Target Operating Model: Management of a high profile and complex strategic project for Senior Management from initiation to signed off Business Case, working with all lines of business and support divisions (over 27 areas across Retail and Business Banking) to define and agree TOM scope based on strategic priorities. Reported directly to Deputy Head of Retail Banking and presented completed Business Case to Retail Banking Board and Business Banking Board for sign off, resulting in BC approval. Team of 30.➡️ Regulatory: End to end Project Management of a change in bank fee regulations impacting all BW lines of Business, enabling rapid turnaround of promotional rates to increase back book targets. Project included management of IT Lead for application changes and working with BA and SMEs to analyse impact within ‘As Is’ and creation of ‘To Be’ processes and Comms to Product Team. Team of 10.➡️ Regulatory: Took over extended warranty period (clean up) of a government-mandated project (PPSR – Personal Property Security Regulation), working with business, support, IT and government to embed the change. Closing issues, identifying gaps and finalising the Target Operating Model for BAU

Perth, Australia

INPEX CORPORATION is an international oil and gas exploration and production company with more than 70 projects across 26 countries.➡️ Applications: Brought in to take over a Business and IT project at vendor shorting listing stage, looking at sourcing a Risk Management system for multiple department usage to support the build of the world's longest gas pipeline (Ichthys project).➡️ SAP: Project Management of a new SAP module to automate travel bookings, including impacts and changes required to Finance module

London, United Kingdom

Post Office Financial and Travel Services (previously First Rate Exchange Services) is a JV between Bank of Ireland and Post Office Ltd and is the leading provider of foreign currency to businesses across the UK. POFTS design and supply financial products to the largest retail network in the UK, The Post Office. Savings and Bonds: Programme Managed design and launch of Post Office UK’s first online only Savings products, including new online customer journey build, customer service set up, roll out and training, across 12,000 branches, reporting, marketing and press launches. Budget of £5m. Team across 4 companies of 35 people.Travel Money Card (FX): Programme Managed end to end development of a new business revenue stream through provision of white label Travel Money Card in partnership with a 3rd party supplier for a new client prominent in the budget airline business, from product definition, business case, build, payment gateway with MasterCard and operational change through to development and test. Budget of $1M. Team of 20.Click and Collect (New Online order channel): Programme Managed development of new service for UK PO, enabling customers to order FX online and pick up at branch, developing and testing web site functionality and business transformation to include new customer service procedures, in branch training across 12,000 branches and changes to supply chain. Team of 25. Credit Cards: Managed changes to Credit Card online portal to comply with regulatory changes.ATMs: Programme Manager for turnaround of 3 x company implementation of trial FX ATMs to maintain PO’s reputation as leading supplier of foreign currency. Working with POL and BOI PMs to establish technical, business and process requirements, GUI design, end to end test execution and implementation across 10 PO UK branches. Team of 23.FX Applications: Responsible for managing Wholesale Dealing technical projects through management of specialist third party suppliers.

Greater London

Close Premium Finance is the leading provider of premium finance products for the general insurance market in the UK and Ireland. Senior role presenting directly at Director level to facilitate decision-making, sign off and escalation.Regulatory: Initiated a project to facilitate CPF Ireland business being legally compliant with the newly published Consumer Protection Code (published by The Regulator, Ireland). Project goal to prevent potential fines of up to €5M. Impacting all Business areas and IT with development of Formscape, Oracle, Java and in-house web services to update all company on-line documentation. Regulatory business impacts managed through Impact Analysis, development of ‘To Be’ model for implementation, Comms and Training Plans across relevant departments (Customer Services, Call Centre, Finance, Marketing, Risk, Legal). Team of 15.Regulatory: Managing a project to ensure CPF’s UK business is compliant with newly published regulations from the Consumer Credit Act 2006. Project impact across all Business areas, including in-house Call Centre and IT with development of Formscape and Oracle for company on line documentation. Regulatory business impacts managed through Impact Analysis, development of ‘To Be’ model for implementation, Comms and Training Plans across relevant departments (Customer Services, Call Centre, Finance, Marketing, Risk, Legal). Team of 20.Web Service: Managing a project that had experienced severe delays to complete development of a web service front end XML interface. Project goal to enable Close PF to offer a ‘web service’ interface to a business partner, delivering potential profits of up to £10M. Team of 5.