Sally Basl Email & Phone Number

California, United States

Ergonomic office equipment sales representative in the Northern California region

Santa Rosa, Ca

Manages 5 call center representatives working in Santa Rosa office of company providing information technology and services to business clients that afford debt relief to consumers, as well as 10 call service representatives working out of company’s Puerto Rico location• Monitors presentations of call center representatives to business client prospects to ensure on-target messaging Provides 1-on-1 training and creates audio and video training programs that clearly demonstrate call center representative best practices, including a remote agent training course comprised of videos, training documents and PowerPoint presentations  Developed cohesive team atmosphere and camaraderie through implementing creative approaches to positive reinforcement, resulting in fun working environment that increased productivity and reduced turnover • Inputs data of business client prospects into proprietary CRM system and administers/troubleshoots system to ensure reliability• Reviews, edits and proofreads marketing copy derived from business client prospect data, resulting in effective, highly targeted direct marketing campaigns• Spearheading implementation of new CRM system that will reduce marketing costs and accommodate critical new business client Serves as primary liaison between client and software developers in India who are creating new CRM system• Handles administrative tasks, including verifying orders, sending and paying invoices, and processing ACH and C/C payments • Achieved 5% sales conversion rate from outbound calls derived from in-house lead pool as salesperson, resulting in promotion to call center staff manager

Corvallis, Oregon Area

Managed all aspects of 15-room boutique hotel catering to tourists, including checking in/out guests, performing basic maintenance of grounds, and ensuring quality control of the cleanliness of rooms.

Corvallis, Oregon Area

Supervised new program designed to integrate kindergarten-aged children with older boys and girls, and created program lesson plans.

Corvallis, Oregon Area

Oversaw/scheduled staff of gymnastic instructors as program supervisor, and ensured timely completion of their lesson plans* Promoted to position after demonstrating commitment to developing quality lesson plans as gymnastics/archery/rock climbing instructor

Reno, Nevada Area

Instilled love of learning and promoted positive interactions as recreation leader, resulting in promotion to assistant supervisor

Certified Massage Practitioner, Massage Therapy/Therapeutic Massage, Certified

Worked toward attainment of massage practitioner certification 250 hour certification

Human Development And Family Studies, General

Foreign Youth Exchange Program

Activities and Societies: Main Public Speaker for many Rotary International Meetings. Part of the theatre program and film and television.

Education record

Activities and Societies: Concert Choir, Varsity Volleyball, Youth Education Program, LeadershipGraduated with Advanced Diploma