•Manages a business unit, division, or corporate function with major organizational impact. •Establishes overall direction and strategic initiatives for the given major function or line of business.•Overall strategic direction and priorities, and monitor the performance of the company as well as the performance of each project.

•Ensuring clients experience at the highest level through reviewing TAT for requests and complaints, analyzing and charting improvement plans/actions •Final appraising of staff according to their performance in various areas of competencies and skills•Performance analyzing and tracking, identifying CRM impact points and performance enhancers •Communication Script enhancements from Phone/ Email / direct Contact with Existing / prospect Customers •Handling HNW /UHNW Customers requests/complaints ensuring Relationship Continuity •Improve customer service experience, create engaged customers and facilitate organic growth•Take ownership of customers issues and follow problems through to resolution•Set a clear mission and deploy strategies focused on that mission•Develop service procedures, policies, and standards•Keep accurate records and document customer service actions and discussions•Analyses statistics and compile accurate reportsRecruit, mentor, and develop customer service agents and reassure an environment where they can excel through encouragement and empowerment•Keep ahead of industry’s developments and apply best practices to areas of improvement•Control resources and utilize assets to achieve qualitative and quantitative targets•Adhere to and manage the approved budget•Maintain an orderly workflow according to priorities

Take initiative in manager’s absenceMaintain procedures manual to ensure consistent performance of routinesCompose correspondence/reports for own or manager’s signatureArrange essential mail in priority action order Check deadlines on incoming requests and put preliminary work in playProcess replies on own initiative or from manager’s dictation or notesResearch, draft, or abstract reportsHandle all inquiries related to the nature of businessArrange "callbacks" to save timeProvide back-up materials for callbacksMaintain calendar; ascertain which events require top management presenceFix commitments to maximize time efficiency; Allow decision/desk timeAttend management meetings to document and provide the administration point of view to increase the workflow and saving time and effort for more urgent mattersPrepare agenda in advanceArrange meeting facilitiesAct as recording secretary; prepare action minutesAssure discreet handling of all businessScreen to control interruptionsProvide back-up data as neededArrange amenities as neededSchedule visits to protect priority/private tasksArrange travel through internal or outside agentsArrange travel cash in advancePrepare itinerary, trip file, and suppliesPrepare expense report toolsComplete expense reports after tripImprove/tighten storage/retrieval systemUpdate and manage indexUpdate secretarial/clerical desk manual Routinely re-order department supplies Update mail/phone directories Make these available to trainees Handle administrative detail, all projects Study and review department procedures Recommend management action to improve standard operating procedures. Present comparisons on costs, risks, and benefits Develop and test new procedures Take part in any administrative meetings to assure secretarial follow-through Take on requests and inquiries of administrative nature, Prepare and control administrative budgets Responsible for the IT inventory in all CBI Branches

receiving and processing clients orders and requests ensuring all client request were processed and finished in the most effective and shortest time period coordinating with all departments to ensure the smooth flow of business following up on closed deals and existing clients to make sure the complete satisfaction and perfect company image preparing market reports and statistics according to clients response and feedback on products and services

handling all inbound and outbound communications preparing diaries and time tables arranging meetings and travel plans attending general and classified meeting of staff and top management preparing monthly reports of top management Coordinating with all company departments to ensure smooth and full flow of information.managing all aspects of the managing director’s office from feedback and meetings reports reviewing and ensuring that time table is well balanced and efficient Handling all the communication from the managing director’s offices and various departments of the firm ensuring the receipt and understanding of information transmitted.