Sally Bev Email and Phone Number

• Visit clients in their home and look after the physical, emotional, cultural and social needs of the Clients using a person-centered approach• Observe and promote the Client’s human rights and the principles outlined in the health and social care standards• Record care details accurately on the access care plan app. Then report changes to the office.• Adhere to all regulatory and statutory obligations and HWC’s policies, procedures and guidelines

My work role was to provide direct and day to day person-centered support for adults with learning disabilities (including Autism), complex care needs and behaviours of concern. This position also included personal care duties.During my role I gained experience of the following• I supported the home to ensure the individuals they support received a personalised service which meets and continually responds to their changing needs.• I worked to maintain quality and compassion towards those supported.• I was expected to carry out duties such as; personal care needs, meal planning, activities, community support, driving to appointments or community activities, along with any further daily living tasks as required.• Accurate record keeping was a must to ensure consistent care and a schedule for the resident to thrive from. • Personal care from teaching someone to become independent to giving someone a shower.• Monitoring and recording observations.• Hygiene practices including: kitchen hygiene, prevention of cross contamination, person hygiene and home cleanliness standards• Developing my own and residents' communication and interpersonal skills• Improve resident safety by ensuring chemicals were locked away when not in use, the kitchen door lock was engaged and visual monitoring of residents• I helped to maintain a level of expected respect and rewarded residents for appropriate behaviourLeft due to workplace bullying that was not resolved by management despite reports plus reports of black mould in clients home being ignored.

Completing various administration assignments including at Halfords and Optima Health:• Communicating with internal and external contacts using a range of platforms (for example, telephone, email or social media)• Accurate data entry into CM systems such as salesforce• Excel entry and report management• Using a computer to type a range of documents, from email to written reports• Using office machinery to print, copy and collate documentsLeft due to personal relationship breakdown so moved back home.

Completing various administration assignments including at Halfords and Optima Health:• Communicating with internal and external contacts using a range of platforms (for example, telephone, email or social media)• Accurate data entry into CM systems such as salesforce• Excel entry and report management• Using a computer to type a range of documents, from email to written reports• Using office machinery to print, copy and collate documents

Whilst working at APN Recruitment I started off to doing mainly reception and administration duties from • Answering all incoming calls and making outbound calls• Meeting and greeting clients and candidates for meetings• Administration of Interviews• Data EntryI quickly progressed within the company to assisting the director in her daily duties and recruitment coordination, this role was varied and included many different aspects• Arranging meetings with candidates• C.V selection and data entry of those that matched requirements• P.A to the Director included call handling, schedules, all administration• Editing CV's to APN Formats• Responsible for all Social Media marketing and advertising

Understand the importance of empathy and warm professionalism while speaking to a client• Engage with all customer queries, questions, and complaints written and vocal.• Actively drive a culture of first contact resolution for all customers to drive trusting relationships and meaningful interactions to best support the customer journey.• Meet call targets to achieve KPI's• Maximize all opportunities to build brand loyalty and awareness with your customers and to reduce workloads.• Be well organized by managing my own workload• The sale of Waitrose goods and upselling gift packages