Sally Bridle Email and Phone Number

As a College Team Leader, I hold a multitude of responsibilities which involve providing empowerment, trust and other strategies to develop and motivate staff and temporary contracted specialists. I supervise the student lifecycle from enrolment, payment, finalisation to certificate and report on their progress. I also teach and train new staff on inductions, training plans and various customer service strategies and communicate expectations, assignments and responsibilities clearly and professionally. In addition, I undertake ongoing customer service work to better understand the demands, positives and pain points of the job. Moreover, I manage the Budget and Infrastructure and process the finances of three local campuses, whilst coordinating with Head Teachers to ensure the best outcomes for students, as well as managing the TAFE Fleet Vehicles, including vehicle purchases, finance processing, insurance and claims. Finally, I conduct staff performance reviews and prepare daily reports.Key Achievements:• Successfully maintained an average of 4.00% Sick Leaves for the last 2 years.• Responsible for the 60% reduction in Outstanding Student Fees over the last 2 years.• Trained and mentored 6 staff members to achieve higher positions/grades with TAFE.• Managed the maintenance for campus & facilities in 2018, which garnered $80K savings in the yearly budget.• Participated in the amalgamation of two campuses/facilities to effectively improve delivery options and reduce overall organisational costings

In this role, I directed all operational aspects including distribution operations, customer service, administration and sales. I assessed local market conditions, identified current and prospective sales opportunities and managed all general branch banking facilities, including loans, transactional and cash requirements. I also developed forecasts, financial objectives and business plans, through effective management of the branch budget, whilst leveraging growth opportunities, including training staff on banking and lending services. Moreover, I conducted staff performance reviews and delivered presentations to promote the Credit Union to the community. Lastly, I served as the WHS Leader, while handling the Quality and Assurance of lending and cash services.Key Achievements – Orana Mutual Credit Union• Winner of large campus – growth for 2 years.• Responsible for retaining all new and existing staff, as well as their upskilling, which helped meet the organisation’s business continuity plans.• Largest community dividends through promotion for the region for 2 years.• 30% cost reductions in budget for expenditure – averaged over 2 years.

Leave and Relief Team Coordinator/Manager I oversaw, managed and mentored staff to ensure compliance and growth for the organisation, as well as optimum performance of team members as per NAB standards. I reviewed and approved time sheets, offered input of individual and group training needs, trained team members and addressed their questions/concerns. Additionally, I managed branch budget, processed finance payments, conducted staff performance reviews and delivered presentations internally to increase growth opportunities. I did all these while ensuring compliance and organisational guidelines were adhered to.Home Loans & Personal Loans OfficerThese roles involved advising clients about the risks, consequences and benefits of alternative lending solutions. I developed loan applications by evaluating applicant information and documentation and consulted with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the client’s financial situation. I also evaluated loan applications and documentation by informing applicant of additional requirements. Moreover, I rejected loans by explaining deficiencies to applicants and scheduled and tracked closing dates, contingency dates and loan lock expirations.Customer Service Officer – Teller As a Teller, I provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits. I answered questions in person or on telephone and referred customers to other bank services as necessary. I recorded transactions by logging checks and other special services; prepared currency transaction reports. Furthermore, I balanced cash holdings and ensured compliance and organisational guidelines were adhered to.

In this role, I operated the cash register and provided accurate change to cash-paying customers. I showed customers the locations of items they were looking for and suggested complementary items when appropriate. In addition, I greeted customers when they walked through the door and asked if they needed assistance, paying attention to them and notifying management of any possible shoplifting activity. Moreover, I restocked shelves when needed to ensure optimum availability of products, handled the weekly revision of stock and control of purchased products and managed the store in the manager’s absence.