Sally Case Email & Phone Number

Cobham, Surrey

Owner of an independent women's fashion boutique offering fresh, eclectic collections with a personalised service.

Tottenham Court Road

Overseeing the Flagship Store driving sales, standards and service. Constant review of the business to ensure all opportunities are maximised. Close involvement in all aspects of the business - service, visual merchandising and product placement, team knowledge and development, marketing and commerciality. The role also requires effective management of eight concessions within the Store, an Interior planning service, Trade Department and a Cafe. The role requires a strong ability to troubleshoot and review together with the ability to implement changes to enable improvement.Constant review and improvement of the Customer journey within a sales driven environment, delivering an excellent Customer experience at all stages, both in Store and aftercare.Managing a Team of over 50 - maintaining motivation, passion and direction. Enabling succession planning and individual development through coaching, monitoring and investment.Annual budget review, ensuring that budgets set are realistic and achievable - constant monitoring to ensure costs are controlled and sales budgets exceeded. Ensuring effective communication within the Store to gain understanding and buy in. Indepth understanding of logistics and operations to enable both a smooth Customer experience and effective stock management.Close involvement and participation in weekly Company Trade meetings - monitoring and evaluating key performance indicators, Competitor activity and Marketing strategy. Active participation in weekly Retail Operations Meetings - reviewing business improvement and opportunity.Working closely with Senior Management in business planning and development. Building relationships with key players and clients to achieve effective working partnerships and ultimately results - taking the Store +2% above budget of the financial year.

Kingston Upon Thames, United Kingdom, Guildford, United Kingdom

Full responsibility both strategically and operationally for two Stores, ensuring the effective delivery of the Company's Strategy. Development and implementation of an In-Store Strategy to ensure Team buy-in and understanding at all levels.Sales opportunities maximised by the implementation of directorate sales strategies, monitoring of performance to ensure targets are met/exceeded. Within this, ensuring both sales Teams are motivated and driven to deliver excellent customer service in order to achieve individual/group targets.Constant review of standards and product placement ensuring all sales opportunities are optimised.Succession planning to enable successful development of individuals, Team motivation and efficient working practices.Project management including the effective delivery of a Store refit - working within given cost/time constraints.Successful management of cultural change, demonstrating strong leadership skills.Accountable for all local marketing activities including the development of contra-deal opportunities, hosting of local events and relationship building with local press.Effective cost management and control together with full P+L responsibility.Ensuring the day to day operations of the Stores are carried out effectively and efficiently, whilst remaining fully compliant with all necessary health and safety requirements. Daily management of Contractor list to ensure an optimum level of service provision together a high standard of maintenance program.

Kingston Upon Thames, United Kingdom

Full responsibility for the success of a £3.5 million Store. Managing effective sales strategies, performance and cost control. Taking the Store from a heavily price sensitive Store, driven by discount, to a Store comfortably sitting within the high end market driven by excellent service levels and commercial product placement.Management of cultural change and project management within pre determined costs. Planned and delivered a full refit of the Store - within given budgets and timeframes.Liaising with contractors, negotiating and influencing in order to achieve a value for money contractor list.Accountable for the recruitment and development of key individuals, effective management/development of an In-Store training programe, ensuring a constantly motivated sales Team with clear direction.Responsible for local marketing, which included local event management and building necessary relationships with marketing opportunities surrounding the Kingston area. This also included a successful relaunch party after the Store Refit.Consistent and effective managment of standards - both visually and commercially.Effective cost control, including full responsibility for the P+L.

Kingston Upon Thames

Working closely with the Store Manager to ensure the delivery of the Company Strategy. Proactively managing sales performance, individual/Team performance, store standards as well at the day to day operational duties.Responsible not only for the sales floor but also key HR functions including payroll,recruitment - including the set up of recruitment days, performance management, etc

Guildford, United Kingdom

Accountable for the delivery of consistent high standards of customer service, ensuring that sales targets were met by constant sales anaylsis. Closely involved with a ensuring excellent standards of customer service and product delivery were met by involvement with a "Project Perfect" program.Effective motivation and performance management to ensure that given targets/goals were met in a timely mannerConstant monitoring of standards and commerciality within the Furniture Department.

Guildford, United Kingdom

Accountable for the delivery of excellent customer service, ensuring that sales targets were met by constant sales anaylsis. Strong involvement with Customer service both during and post sale.Closely involved with a new attendance/time management system.Effective motivation and performance management to ensure that given targets/goals were met in a timely manner.

Kingston Upon Thames, United Kingdom

Overseeing a flagship health club at the elite end of the health and fitness market, working in a results oriented environment. Responsible for moving the Club forward in key areas whilst maintaining day to day operations and overall profitability. Responsible for maintaining three key departments, operating successfully as profit centres - these included a successful food and beverage outlet, creche and Spa area which also included a beauty salon. The role required sound business management and marketing knowledge together with a strong track record in team building, leadership and motivation. The role also required indepth knowledge and awareness of all health and safety aspects of the business - ensuring full compliance and regular review.Successfully introduced contra deals by working closely with and building relationships with, external partners. Thereby developing a cost effective marketing strategy and increasing member applications.

Bachelor'S Degree, Business Studies, 2.1

Cim Marketing Management (Analysis And Decision), Diploma