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Sally Clements, Mpi Email & Phone Number
UX Research @Pendo | Qualitative & Quantitative Research | Customer Insights | Product Discovery Planning
at
Pulse Labs
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✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
UX Research @Pendo | Qualitative & Quantitative Research | Customer Insights | Product Discovery Planning
Location
Richmond, Virginia, United States
Company size
Who is Sally Clements, Mpi? Overview
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Quick answer
Sally Clements, Mpi is listed as UX Research @Pendo | Qualitative & Quantitative Research | Customer Insights | Product Discovery Planning at Pulse Labs, a company with 75 employees, based in Richmond, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Sally Clements, Mpi.
Sally Clements, Mpi previously worked as User Experience Researcher at Pendo.Io and Product Manager at Snapspaces. Sally Clements, Mpi holds Bachelor Of Fine Arts - Bfa, Graphic Design from James Madison University.
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Email format at Pulse Labs
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Pulse Labs
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Profile bio
About Sally Clements, Mpi
I am a results-driven, analytical LEAD UX RESEARCHER with a track record of planning and executing effective research projects and delivering actionable insights that drive decision-making. With my solid background in both qualitative and quantitative research and my strong product acumen, I provide results of user research to mitigate risk and inform business strategy. I am known as a servant-leader as well as a strategic thinker who engages all viewpoints to optimize the impact of UX research across highly matrixed organizations. Recognizing the need for flexibility and adaptability in a quickly evolving industry, I am adept at pivoting to meet changing customer requirements. SPECIALTIES• Leverages strong communication and leadership skills to create stakeholder engagement and buy-in.• Identifies and develops potential in both projects and personnel, driving organizational growth.• Elevates research processes to strengthen user relationships and gain higher-value feedback, resulting in achieving business outcomes rapidly and with reduced risk.• Balances product quality with time-to-market, showcasing an understanding of both user and business needs.Research Planning | Research Lifecycle | Usability Testing | Storytelling | User Experience | UX DesignIdeation | Graphic Design | Sprint Planning | UXR | User Research | Experiment Design | Data AnalysisPresenting | Project Management | Data Analysis | Stakeholder Collaboration | Customer Engagement Product Management | Survey Design | Design Thinking | Human Factors | Visual Design | Primary ResearchTechnical Skills: Figma | Adobe | Productboard | Gong | Jira | Confluence | HotJar | UserTesting | Lookback | Miro | InVision
Listed skills include Leadership, Survey Design, Collaborative Problem Solving, Social Media, and 46 others.
Current workplace
Sally Clements, Mpi's current company
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Pulse Labs
8 roles
Sally Clements, Mpi work experience
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User Experience Researcher
Current
May 2024 - Present
Product Manager
- Formulates problems and plans and implements research projects to find product-market fit.
- Utilizes extensive compilation and analysis of both quantitative and qualitative research, as well as data segmentation, to determine the highest impact opportunities.
Mar 2024 - Aug 2024
Ux Researcher: Organ Matching User Experience
- Executed user experience research for a nationwide organ donor matching platform, leading the end-to-end research lifecycle. Oversaw user recruiting, interviews, and persona creation. Developed design workshops as well.
- Spearheaded research-driven objective to develop an end-to-end mobile and web application, achieving a 50% decrease in matching response time and improving customer outcomes and satisfaction.
- Used Jobs-to-be-Done framework to streamline efficiency and maximize impact.
- Contributed to executive-level discussions on improving product functionality; set benchmarks and created buy-in for improvements aimed to increase product efficiency by 40%.
- Identified opportunities to further business objectives by quantifying qualitative research.
- Piloted change management initiatives to develop a customer-centric business culture.
Jan 2023 - Nov 2023
Adjunct Professor
- Taught Creativity and Ideation to 100 participants in the School of Business. Topics ranged from user research and generative research to running design workshops and maximizing collaboration among stakeholders..
- Attained a 30% increase in user engagement through effective instruction, leadership, and feedback.
- Coordinated cross-functional collaboration across diverse product teams, providing mentorship and coaching to develop participants’ research and communication skills.
Sep 2022 - Dec 2022
Ux Researcher
- Executed user experience research projects for a rapid-growth SaaS company serving brands on Shopify and Amazon. Collaborated cross-functionally to inform product design through UX research insights. Presented findings.
- Integration increased conversion rates by 400% while reducing customers’ ad spend.
- Tested POC of an Amazon Integration, gathering user feedback to drive business and customer goals.
- Pinpointed user needs, led beta testing, and utilized data to inform a lean MVP that garnered highly positive feedback from both leadership and customers.
- Collaborated cross-functionally to define metrics and create a prioritized pipeline of needed fixes.Collaborated cross-functionally to provide a seamless marketplace experience and increase user retention and.
- Implemented desirable feature and lean MVP by planning and conducting qualitative and quantitative research studies to collect, analyze, and interpret user needs and preferences.
Nov 2021 - Dec 2022
User Researcher | Product Manager
- Conducted user research projects for startup organizations backed by a high-growth business incubator. Continues to volunteer as an Idea Factory Mentor (2023, 2024) to mentor SMB owners and test ideas for.
- Increased user engagement by 50% in 90 days by carrying out usability testing and technical research.
Jun 2020 - Nov 2021
Lead Instructor
Delivered instruction and mentoring in art, design, and design-thinking in a K-12 setting. Selected for Stanford’s d.school Hackathon and contributed to innovative problem-solving to improve the U.S. educational experience.
Jan 2010 - Dec 2020
3 education records
Sally Clements, Mpi education
Bachelor Of Fine Arts - Bfa, Graphic Design
James Madison University
Master Of Education - Med, Educational Psychology
University Of Richmond
Master Of Science - Ms, Product Innovation In Human-Centered Design
Vcu Da Vinci Center
FAQ
Frequently asked questions about Sally Clements, Mpi
Quick answers generated from the profile data available on this page.
What company does Sally Clements, Mpi work for?
Sally Clements, Mpi works for Pulse Labs.
What is Sally Clements, Mpi's role at Pulse Labs?
Sally Clements, Mpi is listed as UX Research @Pendo | Qualitative & Quantitative Research | Customer Insights | Product Discovery Planning at Pulse Labs.
Where is Sally Clements, Mpi based?
Sally Clements, Mpi is based in Richmond, Virginia, United States while working with Pulse Labs.
What companies has Sally Clements, Mpi worked for?
Sally Clements, Mpi has worked for Pulse Labs, Pendo.Io, Snapspaces, United Network For Organ Sharing (Unos), and Virginia Commonwealth University - School Of Business.
How can I contact Sally Clements, Mpi?
You can use AeroLeads to view verified contact signals for Sally Clements, Mpi at Pulse Labs, including work email, phone, and LinkedIn data when available.
What schools did Sally Clements, Mpi attend?
Sally Clements, Mpi holds Bachelor Of Fine Arts - Bfa, Graphic Design from James Madison University.
What skills is Sally Clements, Mpi known for?
Sally Clements, Mpi is listed with skills including Leadership, Survey Design, Collaborative Problem Solving, Social Media, Public Speaking, Interviewing, Wireframing, and Visual Communication.
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