Hft is one of the largest and longest-established charities supporting people with learning disabilities. My main role as a HR Administrator is to provide support on all aspects of recruitment and Pre-Employment. My duties include: Rising job vacancies and posting to various digital channels Rising PO for advert campaigns and cross charging to services Checking, updating and re-formatting job adverts, job descriptions and personal specifications Posting job adverts using various digital channels Creating recruitment manual's for our ATS systems, to be used by our our regions and for our executives Assisting with recruitment queries, by email and telephone, both internal and external Data entry, including posting vacancies on internal systems, websites, job boards and via social media Checking published jobs for accuracy Responding to queries from speculative job applicants, keeping in contact as and when needed Requesting and logging feedback from applicants, managers and services on recruitment campaigns Assisting with interview arrangements Bench-marking external market rates and recruitment processes Logging leaver details on to the candidate management system Maintaining and tracking online recruitment campaigns/spreadsheets Rising DBS requests on GBG Clearing candidates for employment Obtaining references Obtaining employment and education history Using systems: Outlook, Excel, Word, Wordpress, Core HR, Job Train, The Hub, Media Vault

UMS-EU are a utility management company providing clients with comprehensive reporting on utility costs and usage. UMS also provide reports on tariffs, VAT and standing charges. In my role as Validation Administrator I was responsible for ensuring the smooth running of the office by completing the following duties: Responding to emails and telephone enquiries from our clients and their suppliers Compiling reports using Excel Sorting Post Data entry into a management database Validating invoices for payments Liaising with third party organisations Raising complaints on behalf of our clients Case handing Sending out remits Recording contacts Dealing with reminders, legal notices and collection agencies Using systems: Outlook, Excel, Word, Northgate, Missing addresses data base, Cloud Energy – Dynamics, Systems Link

Footprint Insurance Services offers bespoke insurance policies for van and bike users. I worked on the customer service desk for the commercial vehicles department. My duties included: Answering customer enquiries regarding their insurance policies Making mid-term adjustments to customer policies Informing customers of outstanding payments and documentation Taking payments Responding to emails from customers Liaising across other departments to ensure our customers receive the best service. Informing customers of other services and products we have on offer Validating polices Dealing with complaints / arranging call backs Building rapport with customers Taking responsibility for cases Hitting KPI targets and service levels Training validating across the department Liaising with other insurance companies, police force and the Motor Insurance Database (MID) Transferring calls Printing and posting insurance documents Using systems: Outlook, Excel, Word, Creditline, MID, Open-GI

The Ordnance Survey is the mapping authority for Great Britain. As a Customer Service Advisor my duties included: Responding to emails from customers Responding to telephone enquiries from customers Processing trade and citizen orders Creating and sending invoices Testing new programs / software / applications Recording contacts Logging work Organising team meetings Taking Minutes Transferring customers Liaise across the organisation for incoming enquiries Referring customers to Partners Following up customer investigations Providing technical support to our customers Using systems: Geographical Information System, Outlook, Excel, Word, GEOviewer, Dataviewer,

I was responsible for validating all the information that customers provide via email and phone when buying and renewing their car insurance and changing their details. My duties included: Validating car, van and bike insurance policies using various databases Making changes and cancelling policies using Responding to emails from our clients Responding to telephone calls from our clients Liaising with other insurance companies Daily monitoring of Key Performance Indicators using Excel Using systems: Mip & Config Database verson 4 & 5, MID, Logicwear email engine