Sally Ding Email & Phone Number

Qingdao, Shandong, China

• Lead Key clients Sales Export team in North with contributed volume around 30% plus out of total North China export volume• Develop solutions and hunt volume in terms of customers segmentation and value proposition• Solid relationship with key accounts globally and locally and well understood Key clients business and operating model

Qingdao, Shandong, China

• Lead largest team in customer service team in North China to look at Key Account Businesses in whole North China Area• Lead commercial planning team for booking management, vessel planning and equipment supply plan• Training curriculum design in whole Greater China Cluster to lift up staff competency

Qingdao, Shandong, China

• Lead customer charter project being No 1 globally in terms of performance aiming to improve customer experience• Develop customer workshop to solidify Maersk service image and enhance reputation in the market and high NPS for PRN globally• Enhance automation to remove human touch point in the process in order to improve process quality

Chengdu

• Working scope cover 6 clusters of North Asia region and being responsible for training, process government, project implementation and process continuous improvement.• Training course design and successfully trained 600 new hiring to instill the knowledge and build up the foundation for migration and business sustainability.• Be the change agent to translate company strategy into operational, improve the productivities and process standardization through processes… Show more • Working scope cover 6 clusters of North Asia region and being responsible for training, process government, project implementation and process continuous improvement.• Training course design and successfully trained 600 new hiring to instill the knowledge and build up the foundation for migration and business sustainability.• Be the change agent to translate company strategy into operational, improve the productivities and process standardization through processes automation.• Drive global project implementation and replication along with business migration as quality assurance Show less

Qingdao

• Team performance is outstanding ranked no 2 among teams.• Manager Effective index is 94% and Employee Engagement Index is 68.5% ahead of function curve.• My boss comments are “Sally has exceeded the objectives in 2011 1st half. She has shown a great ability to improve our productivity and to help to drive ownership across and down to her colleagues. And also she was an important contributor to the success of North China customer service in 2010. She has been very helpful in coaching… Show more • Team performance is outstanding ranked no 2 among teams.• Manager Effective index is 94% and Employee Engagement Index is 68.5% ahead of function curve.• My boss comments are “Sally has exceeded the objectives in 2011 1st half. She has shown a great ability to improve our productivity and to help to drive ownership across and down to her colleagues. And also she was an important contributor to the success of North China customer service in 2010. She has been very helpful in coaching up with her new manager, and has taken on the lead role in buying in to the system we are putting in place in PRN customer service. Always a strong advocate for her colleagues”.• Make use of process management to manage people to serve customers and align company strategies to deliver a superior customer experience and achieve the mission of ease of business by continuous improvement and simplification.• Develop training/mentor schemes to foster people and build up talent pipeline. Show less

Qingdao

 Maintained relationship with 10 regular customers yearly. Specialized in customer claims processing. Dedicated to train colleagues the customer service process. Rewarded secondly by BLUE RIBBON as contributed idea of optimizing x-booking processand owned project to enhance follow up from CSE and reduce dispute.

Qingdao

 Joined in Customer Centric project to migrate key clients from DAI/HSK to TSTand maintained relationship with all GKC/AKC to shorten transit time and maintain customer relationshipRewarded by BLUE RIBBON of shortening LG container long idle time to speed up container turn around to reduce cost for MSK and customers and replicated the same in Belgium.

Qingdao, Shandong, China

Maintained relationship with Walmart and gained 20% market share from CMA and elected as star performer twice as outstanding performance.

Qingdao

Accumulated operation and import experience to be an expert on EMR by IICL certified in 2004