Sally Drew Email & Phone Number

San Francisco Bay Area

San Francisco, Ca

Strategic Enterprise Risk Management, Corporate Headquarters• Supporting the Enterprise Risk Appetite team in the transition from a legacy program to an enhanced program, by working with the team to gather and document system enhancements into agile user stories.• Developed training and procedural guides for Risk Type and Business Group program participants.• Conducted user acceptance testing for Archer/SHRP system enhancements, including defect remediation.• Designed test case strategies, test cases, team test assignments and coordinated team testing efforts.• Participate in quarterly reporting quality assurance activities, including answering community inquiries.

Petaluma, California

(Formerly Fireman's Fund Insurance Company) IT Claims & Risk ServicesClaim System Strategic Projects:- Managed the Commercial lines coverage development and testing work stream of a $30M Claims Transformation project, which implemented a new web-based claim system with interfaces to underwriting systems in multiple phases resulting in increased accuracy, efficiency and time savings. - Facilitated the design strategy and development of a claim enhancement to gather data to improve pricing for commercial products. Produced proposals and cost benefit recommendations for senior management. Led testing efforts and oversaw UAT testing results achieved by a business team. Operational /Transitional Projects:- Organized, tested and implemented changes to several claim systems and vendor interfaces due to the sale of Fireman’s Fund’s Personal lines business to a competitor. Wrote white papers describing claim organizational processes which led to management decisions for the transfer of claims data.-Documented operational performance databases as the work shifted from the U.S. to India.Reconciled vendor invoices against project budgets and provided summaries to management. -Defined roles, responsibilities and new standards for requirements, testing, documentation, release scheduling and project management with a Litigation Bill Review team and an IBM team. Process Improvements and Training:-Developed a Workers Compensation claims training video for off shore vendor partners.-Trained new Business Analysts in St. Louis, Chicago and India to use legacy claim applications.-Facilitated team discussions and documented improvements to release and testing procedures.-IT Training Committee member. Researched and provided training course information to IT staff.

Boston, Massachusetts

Relationship Management • Managed the transition to Liberty Mutual’s legal systems for eight regional affiliate companies, as they were acquired, over a five year period.• Planned and coordinated system integration and data conversion efforts with Claim, Financial and Legal contacts at each regional company and Liberty Mutual’s Home Office Finance and IT departments. • Developed and implemented standardized claim office workflow procedures, EDI legal billing chargeback processes and tailored management reports, working representatives of each organization. Legal Account Management & Timekeeping System Projects• Participated in a large team iterative system development project, including object modeling sessions, use cases, high level test strategies, detailed test scripts, and the design of training materials for a new Legal web-based timekeeping and billing application.• Led the implementation of a Legal subrogation project that identified legal costs for expense reduction purposes. Coordinated the testing effort, which involved nine IT systems teams. Project Management Committee Member. Developed and piloted best practices and standards.

San Diego, California

Quality Assurance Team Lead• Managed the Quality Assurance function and led a cross-functional team of claims, underwriting and accounting business users in testing a new multi-vendor systems platform. Trained the team in test case development methods and defect reporting. Presented status reports to the PMO Steering Committee.Policy Print Automation Team Lead • Hired and led a team of six Analysts, located in San Diego and Cincinnati, to develop and implement automated policy forms, utilizing Docucorp Software, for Golden Eagle and three other Liberty Mutual affiliate companies.

Scottsdale, Arizona

Internal consultant, specializing in workflow process design and solution development for various divisions:• Claim Division: Led the process redesign segment of a litigation management project, working with a team of claim professionals and attorneys. Developed the RFP and assisted the team in selecting a litigation management bill review vendor and implementing a software solution and related training for claim professionals. The outcome resulted in savings of over $10 million dollars the first year. • Underwriting Division: Created the business design for an automated product management system to track and display views of new excess/surplus form, rate and rule changes and their regulatory approvals to Underwriters, which met a corporate goal of bringing new products to market faster. • Human Resources Division: Facilitated a process redesign initiative, which led to the development of new software applications to support the recruiting and employment functions. Worked with the Compensation Director to develop a training program for new managers and supervisors.

B.S. Business Management, Business Administration And Management

I attended all classes in person, in the evening while working full-time. All classes involved individual and team assignments and class.

Business Process Management Certificate

Graduate Course Work In Adult Learning Theory And Facilitation And Instruction

Human Resources Management Certificate