Part of the larger Crew Relations team in the People Department. The position provides guidance in the areas of Onboarding, Training, Communication, Performance Management, Coaching, Policy Recommendation, Benefits, Recruiting or Values Committees. The top priority is to be a strategic partner to the Crewmember and Crewleaders to help foster an environment that allows for communication and collaborative problem solving.

• . Ensure that competitive candidates that meet or exceed specific qualifications and are an excellent organizational fit for the JetBlue culture are presented to hiring managers for open positions • Forge collaborative relationships with business leaders, hiring managers and cross functional partners to best meet the recruiting need of the business • Conduct telephone, individual, and group interviews. Successfully manage, prioritize and close searches against timelines • Utilize creative staffing methods to develop and maintain a network of contacts to help identify, source and generate qualified candidates that are a motivational fit for JetBlue Airways • Provide appropriate coaching and guidance on the interviewing and selection process to all hiring managers. Make informed salary recommendations in collaboration with Compensation and hiring managers • Support the Talent Acquisition process through accurate record keeping, reporting, and updating interview guides and position expectations

• Pioneered the development & launching of the first truly self-paced door training system with MULTI- media components - Intellidoor (This CD-ROM based technology allows cabin personnel to learn and certify under all current regulatory guidelines. My contributions included creation of the product concept, budget creation and product development management. This innovative project was completed on time and on budget, while keeping costs at acceptable levels for the market.)• Planned, designed, coordinated and implemented exhibits for all trade shows• Planned marketing strategies with executive management, and built team cooperation involving engineering, manufacturing, contract and pricing departments to improve deliverables to targeted market segments• Consulted with senior airline management on comprehensive solutions for training and performance issues and tailored development of customized simulation devices• Established & maintained campaigns with news media and regulatory agencies, both domestic and international• Authored & presented industry publications

* Inflight management that included all operations at multiple bases * Contract negotiations & reduction in labor costs * Flight Attendant Training* First class service development for new transportation airframe (A-320)* Aircraft certification for all fleets (B727, B737, A320, Bac 111)* Merged Inflight Departments of two diverse operational and organizational groups.

* Customer Service and Product development* Inflight management* Contract negotiations (F/A & Hotel)* Inflight Service Flight Attendant Training* Aircraft certification (DC9, MD-80)

• Pioneered & developed corporate policies for: Inflight, Ground Svc., Reservations, & Dining services• Product development - designed Regent Class service including Inflight cosmetologists, registered nurses, secretaries, and onboard chefs as cabin crew • Customer service management - coordination of all divisions for uniform presentation & handling • Marketing - coordinated Advertising and Public Relation campaigns, Public relations spokesperson • Contract negotiations - negotiated service contracts including limousines, hotels & onboard entertainment • Cost reduction - reduced operating budget by 40% without noticeable service reduction by passengers • Training - developed Regent Class standards, worked with Wolfgang Puck in dining service training• Aircraft certification for unique and unusual cabin arrangement - 33 seats (four sleeping compartments)

* Product and brand development, * Inflight management, * Contract negotiations, * Flight Attendant Training, * Aircraft certification (B747, DC-10)

• Designed and administered safety and customer service training programs• Wrote and delivered policy/procedure manuals• Investigation team of DC-10 crash at LAX• Selected as management replacement for crew member during active hijacking - 1979• Designed, wrote and implemented contract training programs - included Hilton, United States Secret Service and corporate aviation• Developed training aids - audio visual, slide/video productions and script writing• Maintained required FAA flight attendant training records

Customer Service for all aircraft type

* Responsible for day-to-day flight attendant operations, * President of first Flight Attendant class, * Worked with, President, Lamar Muse as Marketing representative in initial launch campaigns, * Miss Transportation for Dallas

Customer Service on DC-3 and DC-9 Aircraft for Purdue University Aviation program