Working with the account team to ensure we are perfectly managing deliverables, creating and delivering campaigns that excite and inspire. A central point of contact for internal and external teams, with a deep understanding of our clients' businesses that enables us to deliver work that meets and exceeds clients' expectations.• Setting the strategy and managing the progression of the plans. • Expertise in onboarding new clients and developing existing relationships, ensuring that the Account, Content and Digital teams are working with clients in a seamless way. • Creating and devising campaigns, working at a strategic level with clients’ senior management and the Transform team.• Directing the creative and content execution to ensure all assets created meet and exceed clients’ brief and expectations.

The main client contact for strategic advice, managing deliverables, creating and delivering campaigns, briefing internal teams, budgeting, invoicing and reconciling work delivered to plans.• Onboard new clients and developing existing relationships.• Create and devise campaigns, working at a strategic level with clients’ senior management and the Transform team. • Lead creative and content execution to ensure all assets meet and exceed client brief and expectations.• Take the lead to develop strategy, models and new services.

Superior (part of the Delta Group) is a print company that offer end-to-end service from design through to fulfilment.Employed on the companies longest standing account, Booker Wholesale. Promoted to a senior role, leading the client services team and managing design, print, fulfilment and advertising for Booker, Makro and 4 of their Fascia Brands: Premier, Shop Locally, Family Shopper and Shop ‘n’ Drive.Accomplishments• Successfully maintained a relationship with the client who was used to working with 1 contact for over 10 years• Sustained account and revenue despite ever changing external environment• Supported the team in extended periods of absence of the Group Director and transition of new management structureKey Responsibilities• Led a team of client service account and senior accounts managers to grow and manage their accounts• Maintained client relationships• Improved working practices by introducing new initiatives to make the clients, and our working days, as effective and efficient as possible• Carried out annual reviews to ensure the well-being and discuss future objectives with each team member• Produced and presented Account Development Plans• Produced MI reports for Senior Management to present to client

Promoted to a newly created role following Booker’s acquisition of the Londis and Budgens Fascia Brands.Liaising with various stakeholders and marketeers handling on-trade and consumer focused material for Londis stores. From brief, through design to project activation instore or online.Accomplishments• Grew the account to incorporate additional projects not included in the original tender agreement• Client felt like I was embedded in their team rather than just another supplier• Became an advisor to the client developing their ideas in chargeable business, which in turn improved my industry knowledge and network• Implemented client’s social media presence and helped them to grow their Facebook account to over 50,000 followersAdditional Responsibilities to previous role• Led weekly client facing meetings at client‘s head office• Social media management• Implemented and managed customer competitions• Involved in the creative process with client’s marketing team• Recruitment and induction of new starters

Managing design, print, fulfilment and advertising for Premier Fascia Stores.Accomplishments• Enabled a hands-on senior director to take a step back from managing the account day to day• Received approval from the client and internal parties to implement a revised schedule process, resulting in improved client relationship and easier working practice for all areas of our businessKey Responsibilities• Prioritised and organised my workload to enable me to go above and beyond and meet tight deadlines, ensuring a fast turnaround even at short notice• Regular incoming and outgoing communication with the client from decision makers to administrative personnel• Adopted a consultative approach on all promotional collateral to ensure the client’s brief is met• Engaged all internal departments involved in the end-to-end process from creative to production• Spot checked all work including proof-reading creative work before print and checking the packing of materials before dispatch• Invoiced all completed work• Managed relationships between the client, third parties and suppliers• Worked to ISO 14001, 9001 and 27001 procedures

I was in charge of the production of MediaClash’s flagship publication Bath Life and sister magazine Exeter Living. I liaised with customers about their adverts and discussed how it should look and what they could provide in terms of logo, text and images. When the advert was designed I would send a proof to the customer and make any amendments required. After a department reshuffle I became a Production Designer and handled ad design as well as my other duties. I was in charge of putting together all the ad pages of the magazine and PDF’d and uploaded the whole publication to the printer´s website.

In my role as an Ad Technician I designed classified advertisements and motors listings, providing proofs for clients and preparing them for printing. I processed and created encapsulated postscript files, JPEGs, Tifs, PDFs and Microsoft Word Documents. I deputised for my manager in running the department, ensuring that all copy was collated and sent for processing before deadlines. I was also trained in the planning department, which involved deciding where adverts would be best placed, from an advertisers point of view and from editorials, using Quark Planlinker and Classlinker.