After a Senior Management Company restructure I was promoted to the role of Marketing Services Manager in which I had the continued responsibility of team leader to my previous team with the addition of an administration assistant and was responsible to the new Commercial Director. My core tasks were to execute and evaluate all aspects of the Marketing function for Kent Cricket, as part of the Sales and Marketing Team Plan, in which I played an active role in creating at the end of each season. My main responsibility was to remain as front of house to all visitors (customers and members) dealing with complaints and compliments and managing all aspects of the Clubs customer service activity. Manage all aspects of the Membership Programme, including fulfilment and completing all ticketing and commercial initiatives,developing pricing structures,benefits and packages bespoke to Kent Cricket.I controlled all aspects of the processing of membership and the financial management; I oversaw the data base management and accounts. I managed all Marketing related Events, completing event plans,rotas inclusive of the concept, objective and timeline and budget, such events also included: Sponsor and Media Days and Award Evenings, Firework Extravaganza, Club Open Days and Intercultural Activities at International Fixtures held in Canterbury.I also lead on the recruitment and training of our own cheerleading team. I also had the overall responsibility for the Office Management, and Administration budget, and staffing.

After a company restructure I was successful in securing a position as Business Development Manager, my key role within the team of which I lead was the overseeing of team direction to follow the new directive, implementing processes and procedures under the new management structure. My responsibilities included the Office Management; I lead on the implementation of the office processes and systems, by sourcing and employing a company to write bespoke software for our in house database, which became a pilot example to other cricket clubs in the UK as well as managing the Administration budget. I set rota systems and work programmes for team members to enable us to meet deadlines.

I was the first point of call to all visitors and appointments and all incoming telephone calls and mail. I also processed through the cricket season (April to September) all ticketing orders through an in house computer system, taking online, telephone and in person bookings for seating at matches. In the winter months I was given the role of debt collector and reclaimed almost £750,000 of debt for the cricket club and was also successful in taking legal action against an ongoing debt.

I was responsible for the revaluating of team dynamics and for generating increased income streams. I was able to use this money to enhance my building stock and to employ additional staff. I completed minutes at team meetings and also joint chaired, circulating agendas and minutes for the ‘Spring Lane Community Action Group. As team leader my other duties were filing, replying to all correspondence, diary bookings and appointments, attending meetings, petty cash, invoicing, answering telephone and email queries, producing monthly shift work rotas,stationery ordering, receiving and checking orders/goods. I organised and coordinated meetings, seminars, training courses and open days as well as one off family programme events. I organised advertising, wrote articles and programmes for holiday activities.I frequently produced written and computerised reports for my line manager and senior managers to strict deadlines and excel in achieving set targets. I monitored and evaluated all aspects of office procedures and implemented changes to provide a more efficient working environment, I devised a spreadsheet to record monitored usage of the centres, to show data including gender, age, ethnicity, and locality to provide statistics for Best Value Performance Indicators (BVPI) government target figures. I have been a key stakeholder in partnership working conducting consultation with the local communities in which we serve and an active member of the steering action group working with volunteers on community projects.

My skills were recognised by my managers within the Community Development Team at Canterbury City Council that led to my promotion as personal assistant and management support officer to the heads of service

My duties included telephone cover for the department, processing all bus permit applications for the Canterbury area and updating the records on the database. I also joined in team activities at Community Centres such as Christmas parties.

This was a temporary role to cover holiday leave for existing staff, I was retained to begin a property lettings business expansion as well as continue additional office administration.

In my role as a School Secretary I provided the focal point for the school and provided an invaluable link between staff, parents and pupils. My responsibilities included: maintenance of the attendance registers, ordering of all stationery and school equipment, which included delivery checking, stock control and storage of items, and sourcing best prices for a very tight budget. I served as PA to the Head Teacher and provided secretarial support both to the Deputy Head Teacher and teaching/non teaching staff. I provided statistical information for Local Government data collection purposes.

I developed and designed a major visitor attraction for The Seasalter Shellfish Company. Managing all aspects of a local visitor attraction based around the Oyster Industry in Whitstable. My responsibilities included, bookings for educational and recreational tours, souvenir shop; buying and displaying and accessing stock, cashing up and pricing merchandise, staffing, collating displays and updating the exhibition.

My responsibilities included taking telephone orders for Christmas sales to existing and new customers for a smoked salmon company, meeting deadlines and inputting orders onto a computer system.

My role included front of house duties, audio typing and meeting and greeting customers to appointments.