Sally John is a Service Delivery Manager at Fujitsu at Fujitsu. She possess expertise in service delivery, it service management, itil, service management, stakeholder management. She is proficient in French. Colleagues describe her as "Sally provided services in support of military deployed operational information systems in Iraq both as a team leader of the forward service desk and engineering team in country and later as the head of service delivery, responsible for co-ordinating all of the activities of the FJ and sub-contractor's support staff. She showed huge commitment to the maintenance of our services and a wide understanding of ITIL processes and project management skills of an exceptional standard. I found she was always able to understand the customer's viewpoint and provide pragmatic advice for problem resolution. She provided outstanding support to me and my team and I believe her to be widely employable in service delivery and related roles." and "Sally constantly and consistently provided my team with excellent capability delivery in testing environments (Iraq and across the ME) and under challenging circumstances (MoD 'Requirements Creep' and time critical delivery). I would be happy to work with Sally again."