Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.Contacted maintenance and housekeeping resolving any guest issues.Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.

Provides a friendly and warm demeanour. Listen and resolves guest complaints in a professional and courteous manner.Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintains a working knowledge creating or adjusting reservations. Knows cancellation procedures.Organizing inventory of vacancies, reservations & room assignments. Knows room locations, types of rooms available, & room rates. Coordinates guest room maintenance work with the maintenance division.Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Familiar with all policies and house rules. Initiate and complete the End of Day process. Maintain proper record keeping (i.e., log books, credit/debit balancing, credit limit exceeded, etc.).Assisted with updating policies and established a Policies and Procedures Reference Manual for Front Office staff.Organized and Updated Front Office Reference handbook.Trained new staff Night Audit ProceduresAssembled Night Audit Manual excel document for easy access to reference information.Created Night Audit Quick Checklist for daily reports and Detailed Checklist for training/reference.Created a Food and Beverage Monthly Report excel spreadsheet to tracking daily the net sales, customer issues, and food complaints.

Assist by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.Take orders from customers for food or beverages. Write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.Check customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.Present menus to customers and answer questions about menu items, making recommendations upon request. Explain how various menu items are prepared, describing ingredients and cooking methods.Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.Check with customers to ensure that they are enjoying their meals and take action to correct any problems.Prepare checks that itemize and total meal costs and sales taxes and collect payments from customers.Perform cleaning duties, such as tidying up server station, putting end of day dishes through the dishwasher. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large catering events.Preparing end of day balancing for cash drop.

Provide support for internal audit controls and risk management: - Maintain, Balance and Update databases for: - Staff time sheets - Instructor sign in and time sheets - Instructor billings - Photocopy Ids and billing - Validate and prepare cheque requisitions for accounts payable - Prepare and submit biweekly Good Food Box orders and deliveries - BBNC Subsidy application collection - BBNC Volunteer application collection - Balance daily and weekly receipts - Prepare weekly bank deposits - Create and maintain Access database for class registration system - Maintain Access membership database - Maintain storage recordsCommunity engagement including: - Clearly understand all BBNC programs in order to direct and answer client questions either in person, via email or over the phone - Provide assistance/support for members with disabilities - Liaise with Board of Directors for Grant proposals, cheque signing and meetingsOrganizational Support: - Order office supplies using on-line order system - Create and update procedures documentation - Allocate office supply expenses - Organize meetings as required - Type letters, minutes, memos and applicable forms - Photocopying, mailings, faxing, bulletin boards, filing - Perform other duties as required

Responded to 250-500 inbound calls weekly on a multi-line switchboard. Updated information and paging clients for 200 companies proficiently. Addressed 40-80 clients and customers’ concerns/issues daily in a positive and professional manner. Acknowledged by clients for being very courteous and thorough in clarifying issues/information. Trained new staff for 3 months on directing calls and using the answering database enabling the other employees to handle the high volume of calls.

Performed opening and closing duties providing cashiers with their start-up funds and verifying daily opening and closing balance which ensured a smooth store opening. Verified thoroughly rain-checks, product returns, voids, and tallied up the lottery sheet proficiently allowing more time to address any unexpected responsibilities.Provided excellent service, cheerfully engaging each customer to achieve a positive reaction and assure customer satisfaction.

Organized filing system, and cataloging for library creating easy access to the resources and reducing the cost through volunteering time to complete the project. Created an article for quarterly fall newsletter demonstrating a talent for connecting with the community.Conceptualized and developed a 30 page resource booklet based on research information for single mothers/single women to aid them in learning about educational/career search programs, day cares (public/private/government funded), and other resources available for the benefit of the community.Contacted Government and community program representatives in publishing the resource booklet. Met with service and government representatives to propose funding for distribution.