Sally Mcbride

Sally Mcbride Email and Phone Number

ITIL v4 Managing Professional @ Estes Express Lines
Sally Mcbride's Location
Greater Richmond Region, United States, United States
Sally Mcbride's Contact Details

Sally Mcbride personal email

n/a

Sally Mcbride phone numbers

About Sally Mcbride

Manage multiple teams of application support staff activities include hiring, coaching, disciplinary actions, salary reviews, and budgetary input. Establish and maintain relationships with application users, software engineers, 3rd party vendors, and executive leadership. Provide advanced troubleshooting skills to resolve technical problems within the organization. Manage incidents, problems, and RFC's and provide management with KPI reporting for supported applications. Develop process improvements and create SOP's to provide customers with a uniformed level of service. Work with upper management and business users on current support initiatives and provide input on ITIL best practices.

Sally Mcbride's Current Company Details
Estes Express Lines

Estes Express Lines

View
ITIL v4 Managing Professional
Sally Mcbride Work Experience Details
  • Estes Express Lines
    Sr. Manager Application Support And Process
    Estes Express Lines Mar 2014 - Present
    Us
    Manage multiple teams of technical support staff including the Service Desk, Cots, EDI, Web, and Custom applications. Support is provided for our internal and external web sites, customer EDI transactions, freight movement and terminal application support along with our Cots packages in a 24x7 ITIL based support environment.Defined metrics in each area and report on them on a monthly basis for our corporate executives.Provide guidance on the restructuring of our IT department so that the support organization is more aligned with ITIL best practices.Developed presentations on the followingo Expectations of the support team leads and support analysts.o How to perform proper incident, problem and change management.o What a technical support team does.Provide corporate executives with named ITIL process owners and managers along with putting people’s names with each of the ITIL roles.Developed process flows for the service desk, incident, problem, change management and worked with other managers to ensure adherence to these processes.Re-aligned the incident categories so that the basis for a service catalog can be created.Work closely with our development teams so that services are transitioned appropriately to service operation.Identify opportunities for application and IT process improvements.Manage and coordinate recurring issues and ensure long-term resolution through proper incident and problem management.Follow escalation procedures during outages and ensure root-cause analysis.
    View
  • Estes Express Lines
    Application Support Manager
    Estes Express Lines Aug 2011 - Present
    Us
    Manage a team of 6 that provide programming and technical support for custom ISeries software for the transportation industry. In addition the team supports the external customer facing web site for My Estes and an intranet site called ENet using Java. Regularly participate in management decisions, system design meetings, code reviews, CAB review for all RFC implementations, conduct salary reviews, and drive change by creating processes and procedures where none existed, interviewed and hired new staff, provided input into the budgeting process.Use of RemedyForce for incident, problem and RFC management for several hundred terminal locations across the US. Ensured the incidents contain a complete description of the reported issue along with any supporting documentation so that a work around or the root cause can be found for a quick closure. Create problem tickets where a program fix or further research is required to find the root cause and provide the user with a final resolution to the problem. RFC’s are created for any programming changes or data fixes and must be approved by management. All RFC’s are required to have a test plan or detailed design document. Provide management with reporting on what types of calls we are receiving and the numbers of calls being received and closed.Work to reduce program bugs and after hours support calls by finding problem areas and performing detailed analysis to provide a viable solution. Document support procedures and known errors along with mentoring other developers in the support process.Closed over 2800 incidents, generated several hundred problem tickets and completed over 500 RFC’s in a given year.Provide KPI reporting for management.
    View
  • Hcl Technologies
    Application Support Lead
    Hcl Technologies Jun 2011 - Aug 2011
    Noida, Uttar Pradesh, In
    Managed a support team, and helped to integrate outsourcing for Performance Food Group's ERP system. Provided knowledge transfer sessions for several months to help prepare them for the support tasks. Worked with resources in India and America so that the support tasks were getting done in accordance with predefined SLA's.
    View
  • Performance Food Group
    Support Technical Lead
    Performance Food Group Jan 2005 - Jun 2011
    Richmond, Va, Us
    Manage a team of developers that provide programming and technical support for the following areas FOODSTAR (ERP) Distribution Package on the iSeries, AFS laptop order entry system, Retalix a web based customer order processing product, ImageNow document imaging software. Worked with servers on VMWare, setup system monitors on MOM (Microsoft Operations Manager). Have written programs in RPG, ILE, Free, use Embedded SQL, CL, REXX, VBScript and Java.Use Assyst for incident, problem and RFC management for 18 different broadline distribution locations. The support team provides problem solving, analysis, enhancements on several different platforms, documentation, release notes, test scripts for QA, detailed design and technical design documents and some BA work. Regularly participate in management decisions, system design meetings, CAB review, and resource allocation discussions, conduct salary reviews, produce schedules for after hours and call desk support.
    View
  • Valueoptions
    Source Control Manager
    Valueoptions Sep 2001 - Jun 2004
    Norfolk, Va, Us
    Manage the Implementer source control package, Abstract and ZMOD FTP packages. Provide guidance in source naming conventions and documentation management. Provide auditors with information regarding source control procedures, signoff required for moves to production and any auditing reports necessary. Developed a Java process used to export Implementer project information into a project management database created in Access.Created a purge process for the company’s development environments to clean up after software releases using RPG, CL and embedded SQL. Developed commands that are used to backup, change, delete and create new physical and logical files in the many different file environments using RPG, SQL, and CL. Extracted file information for this process using several system tables in the QSYS2 library. Implemented a security plan to secure the production source code.
    View
  • Trader Publishing Company
    Hris Manager
    Trader Publishing Company Apr 2000 - Sep 2001
    Norfolk, Va, Us
    Managed a six person staff consisting of three AS/400 programmers, two PC LAN support persons and one web developer. Responsible for determining department direction, hiring, salary reviews, performance evaluation, budget preparation, purchasing, and any programming initiatives for the ASK4HR web site and the AS/400 Infinium HR and Payroll software package, act as technical liaison to the outlying cites, and internal corporate managers. After a company acquisition the HRIS department successfully migrated a 6000 person payroll into the Infinium HR and Payroll system, from an Oracle based HR and Payroll system. This project was completed in five months time. Other initiatives include using the Internet to allow individuals looking for a job at Trader to submit a job application from the web site. Gave the managers in the outlying cities the ability to post jobs on the ASK4HR web site.
    View
  • Hechinger/Home Quarters/Builders Square
    Director Of Hr And Payroll Application Development
    Hechinger/Home Quarters/Builders Square Nov 1995 - Apr 2000
    Managed a team of seven programmers, performing salary reviews, performance evaluations, and participated in the hiring of new programmers. Responsible for determining project feasibility, project estimates, gathering project requirements, system analysis, application design, coded and maintained programs, tested programming changes, installed programs to the production system.Assisted in the merger of three corporations into one 250-store chain with 50,000 employees. This was accomplished by importing the data from a Mainframe, and another AS/400 to a single AS/400 platform. Participated in implementing the Lawson accounting system. Designed interfaces for a central distribution and return center. Developed a commission sales system.Completed an eight-month project, which upgraded the Lawson accounting system from release 6.0 to 6.1.13. Enforce coding and documentation standards.Provide user and help desk support for production problems.

Sally Mcbride Skills

Software Documentation Rpg Ibm Iseries Erp Sql Clp Software Development Programming Edi Process Improvement Databases Analysis Os/400 Itil V3 Foundations Certified Application Development Documentation Application Support Management Support Management Itil Ile/free Iseries Java Incident Management Problem Solving Problem Management Itil Process Itil Implementation Itil Service Operation Systems Analysis Integration Change Management Itil Process Implementation Itil Certified Itil Intermediate Certified In Service Operation Servers Sdlc Management Vendor Management Requirements Analysis Business Analysis Troubleshooting Visio Business Process Improvement Quality Assurance Leadership It Strategy Business Process Team Leadership Software Development Life Cycle

Sally Mcbride Education Details

  • Tidewater Community College
    Tidewater Community College
    Java Programming I And Ii
  • Ecpi University
    Ecpi University
    Computer Programming
  • Tidewater Community College
    Tidewater Community College
    General Accounting I

Frequently Asked Questions about Sally Mcbride

What company does Sally Mcbride work for?

Sally Mcbride works for Estes Express Lines

What is Sally Mcbride's role at the current company?

Sally Mcbride's current role is ITIL v4 Managing Professional.

What is Sally Mcbride's email address?

Sally Mcbride's email address is sm****@****fgc.com

What is Sally Mcbride's direct phone number?

Sally Mcbride's direct phone number is (804) 353-1900 *****

What schools did Sally Mcbride attend?

Sally Mcbride attended Tidewater Community College, Ecpi University, Tidewater Community College.

What skills is Sally Mcbride known for?

Sally Mcbride has skills like Software Documentation, Rpg, Ibm Iseries, Erp, Sql, Clp, Software Development, Programming, Edi, Process Improvement, Databases, Analysis.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.