Main point of contact at JNTO Sydney Office for travel agents, tour operators and MICE planners in Australia and New Zealand across all sectors - leisure, special interest, cruise, luxury and MICE.- Create and maintain a broad network with travel industry partners and collaborate with them for promotion of tourism and travel to Japan.- Conduct training sessions for travel agents at JNTO Roadshows and in-house at agencies upon request.- Connect local agents with appropriate suppliers in Japan to help develop their Japan-bound business.- Represent JNTO at B2B and B2C events such as Flight Centre Travel Expos, Luxperience, AIME and ILTM, including managing JNTO's participation in these events.- Proofreading and fact checking for a variety of promotional content; occasional translation from Japanese to English.- Marketing research and general advisory for marketing, media and advertising projects.- Coordinate and lead familiarisation (fam) tours for Australian travel agents to Japan.- Maintain neutrality when interacting with all stakeholders, including varying levels of government, corporate partners, independent contractors, and the general public.Awards:- Certificate of Commendation (JNTO President) 2023- Certificate of Commendation (JNTO President) 2017Achievements: - Finalist, 'Most Popular Tourism Office' - AFTA NTIA 2022- Finalist, Destination category - Luxperience Awards 2019- Finalist, 'Best Tourist Office - International' - AFTA National Travel Industry Awards (NTIA) 2019- WINNER, Destination category - Luxperience Awards 2018

Volunteering in an organisation to support alumni of the JET Programme who are living in Sydney and greater New South Wales.Mar 2022 - Feb 2024: General Executive Committee MemberMar 2021 - Feb 2022: PresidentMar 2020 - Feb 2021: Vice PresidentMar 2019 - Feb 2020: SecretaryMar 2018 - Feb 2019: PresidentMar 2017 - Feb 2018: SecretaryMar 2016 - Feb 2017: General Executive Committee Member

• Process orders placed via phone, including invoicing orders through Attache CRM software.• Maintain customer accounts, including updating customer details and processing customer payments.• Enter goods received dockets and supplier invoices, and process payments to suppliers.• Process stock receipts and transfers across multiple warehouse locations and oversee stock counts to update Attache with correct inventory information across multiple warehouse locations.• Assist warehouse manager in purchasing of stock by placing and confirming orders with suppliers by both email and phone.• Provide information on availability and sale pricing of products to drivers and customers, both for wholesale and retail purchasers, as well as information on cost pricing to executives and drivers.• Cash and cheque reconciliation in preparation for banking by office managers.

• Responsible for resolving customer enquiries regarding orders and accounts for Woolworths Online via inbound calls and email correspondence.• Responsible for assisting delivery drivers and store staff in the accurate and timely fulfilment of customer orders.• Further developed of skills in customer service, objection handling, and sales.• Consistently exceeded KPI targets such as average handling time, quality assurance, and adherence to schedule.• Provided feedback to stores, client, and contact centre management for improvement of processes.

• Planned and executed new teacher training at annual orientations.• Presented workshops for both foreign and Japanese teachers of English at annual prefectural Skills Development Conferences.• Planned curriculum and lessons for high school English courses, including developing appropriate assessment methods such as tests, interviews, and presentations.• Team-taught and prepared English lessons together with Japanese teachers of English.• Helped prepare students for college entrance exams, and written and oral English proficiency tests.• Coached students for regional English speech contests, which students won three years in a row. The first of these was the first student from the school to ever participate in a speech contest.• Tutored foreign exchange students in Japanese language, and counselled them in adapting to life abroad.• Participated in a range of extra-curricular activities to further cultural exchange with students and community, such as tea ceremony, taiko drumming, and community English conversation classes.• Taught introductory level tea ceremony to incoming students using skills acquired in previous study.

• Validated data retrieved through Ascent Xtrata Pro from scanned invoices.• Scanned invoices using a high-speed Fujitsu scanner and Kofax Capture.• Recognised by management as a top performer in volume and accuracy.

• Managed schedules of twelve doctors in both general and specialty practices, in addition to kennel and emergency services.• Managed phone reception on eight lines; processed all correspondence between doctors and clients as well as between doctors and other hospitals.• Checked validity of patient records and maintained filing organisation of patient records for entire hospital.• Handled customer service through checking patients in and out, including clarifying itemised bills for both inpatient and outpatient procedures.