• Develop and oversee the strategic plan, maintain adequate operational procedures and systems, ensure compliance with regulatory requirements.• Work closely with the Director and sales team; align sales needs and operational goals, and develop operating infrastructure and models for CFDs operations. • Manage department staff; including employee relations, performance, attendance, recruitment and training. Responsible for employee development and retention. • Oversee the operations and client services, along with managing the day to day operations for CFDs products.• Attend to client’s issues and queries. Develop good and long-term business relationship with merchants and partners.

• Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.• Collaborated with other administrative team members, human resources and finance department on special projects and events.• Updated executives on changing business needs by thoroughly documenting internal and client meetings.• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.• Served as professional representative of CEO to executive clients, investors and board members.

• In charge of the airline's ground operations including passengerticketing and check-in, baggage and cargo services, gate areapassenger boarding and de-boarding and on-ground aircraft servicing.• Communicated with flight operations teams to coordinate cargomanagement and smooth flow of goods between hubs.• Responsibility for seeing that the station's flights leave on time andwith all passengers and luggage.• Leading and managing the assigned ground operations employees,station budgets, and local safety programs.• Established positive and effective communication among unit staff.

• Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.• Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.• Optimized space usage when loading cargo and baggage into aircraft compartments.• Planning the layout and sequence of cargo loading as well as passenger seating for takeoff and landing to maintain equilibrium.• Finalizing the seating and cargo distribution to prepare a chart which will tell the pilot how to adjust the aircraft's settings to accommodate it's load.

• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.• Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.• Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.• Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.• Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.