Sally Ogley Email & Phone Number

As a dedicated Commercial Development Manager at Palletforce since September 2023, I am instrumental in achieving overall budget objectives and supporting the broader goals of the EV Cargo group through effective member relationship development and commercial support. My role places a high focus on enhancing members' commercial activity and ensuring customer retention as a strategic development objective. I excel in forming strong working relationships across the UK membership portfolio to drive revenue growth and increase market share. My responsibilities include targeted sales activities, equipping members with necessary tools for effective selling, collaborating with the marketing department to elevate members' market presence, and ensuring a high focus on account retention in major account meetings. I am also passionate about winning profitable new business volumes, increasing Palletforce's market share, and actively participating in regional and national workshop agendas. I am committed to achieving predetermined sales targets and supporting the wider EV Cargo cross-sales agenda, contributing to the continued success of the organisation.

At SMD Textiles, I served as a dynamic Customer Service/Sales Support professional from October 2021 to September 2023 within the vibrant interior design market. In this role, I provided expert design advice, seamlessly facilitated order placements, and adeptly resolved customer queries. My responsibilities extended to managing the intricate relationship between the business and carriers, conducting monthly reviews and ensuring adherence to key performance indicators (KPIs). With a keen focus on delivering top-notch service, I contributed to the overall success of the organisation by investigating and issuing credits where necessary. This experience honed my customer-centric approach and strengthened my skills in efficient problem-solving within the fast-paced interior design industry.

Lancashire, England, United Kingdom

As an Enterprise National Account Manager at FedEx from September 2018 to June 2021, I played a pivotal role within the Enterprise National team, overseeing the management of the largest accounts in the UK. Tasked with a portfolio boasting a substantial annual spend of £14,000,000, I successfully executed strategic initiatives to foster customer growth, increase profitability, and acquire new business. My responsibilities included professionally managing communication through structured meetings, analysing shipping trends, presenting business updates, and cross-selling innovative solutions. Notably, I consistently surpassed quarterly Key Performance Indicators (KPIs), achieving quarter-on-quarter sales growth for eight consecutive quarters. My achievements include retaining a portfolio with an annual revenue of £14,000,000, showcasing a remarkable 21% growth rate. Additionally, I was recognised as a lead generation champion, collaborating closely with prominent brands to enhance operational processes and contributing significantly to the overall success of the Enterprise National team.

Preston, United Kingdom

To acquire new customers through developing strong business relationships. I Identify new revenue streams with an innovative and flexible approach for customers. Selling the full range of TNT products and solutions.

Bury

As a seasoned Domestic & International Account Manager at TNT from 2008 to 2012, I played a pivotal role in managing both UK and international accounts, overseeing substantial weekly spends of up to £2,000. My responsibilities encompassed the end-to-end sales process, from sourcing leads and making appointments to closing business deals and monitoring revenue from new acquisitions. Adept at exceeding key performance indicators, I consistently achieved success by overdelivering on targets and actively contributing to the success of the team. Additionally, I played a crucial role in supporting team members and new starters, facilitating lead sourcing and accompanying them on prospect visits. Recognised for my achievements, I often stepped up to cover for managers during their absence. My tenure at TNT reflects my dedication to achieving exceptional results in a fast-paced and challenging logistics environment, honing my skills in client relationship management and driving revenue growth.

For 12 months I worked within the Same Day division of TNT. This is a bespoke collection and delivery service where a customers requirements lie outside the standard network capabilities. I obtained full details to understand the requirement, design a solution and then liaise with contractors to implement. Every call and solution was bespoke, ranging from delivery on a bike to chartering an aircraft.

Responsible for reviewing and investigating claims by assessing factual information. I worked hard to ensure the business was protected from paying out invalid claims. This involved understanding root cause analysis , collating information and liaising directly with the customer.

Supported the Claims Investigator by logging and actioning claims. I issued letters , dealt with customer queries over the phone and maintained an organised filing system.