* Responds courteously to telephone inquiries regarding billing, video and credit related services on residential products* Maintains customer accounts* Ensures customers are informed of billing and remittance policies and procedures* Processes and documents customer payments in accordance with procedure with accuracy and timeliness* Participates in quality coaching sessions to ensure interactions with customers are efficient and effective* Ensures follow-up on all customer related issues, including processes involving other departments* Complies with call center operational objectives, phone system procedures, work schedules and call-center reporting metrics

* Managed up to 72 foreign student-age employees per session* Setup attainment of foreign employees’ Social Security, housing and utilities* Collaborated with high schools to promote graduation and not advocate dropping out for work* Managed the implementation of a fundraising program for local schools to raise money for their choice of program enhancement* Networked with local school administration and media for promotions*Managed staff and customer relations

* Recommended specific products to improve and enhance the skincare of female and male clientele* Scheduled and advertised promotional events* Maintained stock levels and tracked inventory* Maintained knowledge of new products