Office Manager for family run cladding refurbishment business. Day to day running of the office,answering enquiries, sales order processing,quotations, invoicing, marketing, project planning and costing, email management, general PA duties.

Administrative Officer processing ESA New Claims

Temporary Office Administrator.

Customer Service Manager, for Reynards UK Ltd. Established a new Customer Service/Sales team during a complete restructure of the company. My remit was to form, manage, and develop a new team based at Head Office, Manchester. Putting processes in place, with the focus being on maintenance and development of excellent client relationships, ensuring customers orders and expectations were fulfilled and service levels effected. Effective training and staff management/development, administration, HR; a challenging start up opportunity within a changing growth environment.

I am currently responsible for a team of service/administrators, I report directly to the Head of Health & Safety. I am responsible for the efficient running of the department focusing on Staff Management, Team motivation, Performance Management in line with KPI’s, Staff Supervisions and ongoing Training programmes for department as necessary. I ensure the delivery of Service Objectives and Contractual Service Schedules, Timely and satisfactory responses to customer requests, queries and complaint resolution. My remit also focuses on Client retention and Business Development. I personally manage daily diaries for 10 National Health & Safety consultants, monitoring workload, effective logistics, including comprehensive national/European travel arrangements, flights and overnight accommodation in line with departmental budgets. General Office Administration to support Consultancy Manager, Organisation of varied Training courses, event confirmations etc, The key skills being exceptional organization, communication, flexibility to adapt to the varying requirements of the role.

I established, developed and maintained the client care department, implementing a customer service strategy in line with company criteria and objectives. I managed and supported a team of client Account Managers working to and achieving targets. The main focus of the role was to grow the company and develop client relationships in order to maximize client retention. I was the initial point of contact for all clients, dealing with enquires, additional business sales and complaints. A role focused on strong customer communication, performance, leadership and team motivation.