Sally Roper Email and Phone Number

I am accountable for the optimisation of the IT elements of the HR & Group Corporate Affairs/Audit strategic roadmap. I have a team of 10 direct reports geographically spread and also manage a partnership relationship with a large offshore team to deliver the portfolio of change.High Level Accountabilities• Working closely with Business Stakeholders to set the strategic direction and ensure that IT fully supports those objectives with Technical solutions.• Risk management across the portfolio with mitigating actions identified and actively managed.• Shaping of initial ideas and evolving into tangible projects and deliveries.• Optimising project delivery by challenging traditional delivery methods whilst maintaining control and quality.• Define and deliver a partner model that drives down cost of change whilst maintaining customer experience and quality.• Define and deliver the processes and procedures that form the basis for our partner model and ensure clarity across both parties.• Lead, motivate and develop a retained layer of 10 within the function.• Develop deep and credible relationships with our Business in order that IT underpins their strategic goals.• Drive innovation to support the colleague experience and business aims.• Build a sense of community across the Business and IT teams breaking down barriers and fostering a sense of pride in our work.• Mentor and grow colleagues both internally and wider within LBG using all avenues available (networks such as breakthrough, local site and using extensive network).

Business Analysis Senior Practice Manager assigned to Group Functions (HR, Risk and Finance)Line management for a large team of permanent Business Analysts across multiple sites, ranging from entry level to senior BA's and providing local leadership in the South West Region. Role encompassesDeveloping capable and sufficient practitioners to meet demand for change programmes and BAU.Identifying training and development of assigned colleagues to pro-actively fill gaps in the resourcing/skill setsAccountable for colleague performance management, monthly 1-2-1's, assignment reviews, reward and recognitionAccountable for calibration of performance of assigned colleagues both within Region and Nationally. Identifying and developing Talent in function and improving the domain expertise of colleagues assigned in order to improve the service to our customers.Identification and delivery of a number of strategic initiatives including – alignment by CIO, alternative methods of sourcing, application vetting processes, career framework and role descriptions.

Accountable for overall process design, support and guidance on the Change Management Approach (CMA) for approx 2,000 colleagues across multiple sites. The CMA is utilised to deliver £200million of changes to the Insurance Business.Troubleshooting of issues holding up delivery in the Change Portfolio to minimise risk of failure.Compliance of projects to relevant Governance steps and process owner for yearly audits.Process redesign and introduction across 2 heritage organisations to manage delivery of change in the best way.Managing a team of analysts across multiple sites to deliver specific initiatives to benefit circa 2,000 colleagues.Introducing a small change lifecycle to improve value for money.

Led the analysis to move heritage HBOS & SW onto 1 way of working (Insurance CMA) based on the Group standard.Led the roll out of training to approx 1,000 colleagues across many sites.Support mailbox and framework created and introduced.Analysis and input to the Strategic Change & IT structure post merger, including roles, resource mix targets and structure. Confidentiality and accuracy are incredibly important for these tasks.Heavily involved in the first tranche of the Organisational Design, evaluating key skills required per role in the new world and the way in which interactions would work.Stakeholder management and relationship building across the two heritages that were brought together in order to deliver the Organisational Design.

Integration of Business Processes and outputs following the merger with Equitable Life.Lead Analyst on a number of technical projects ranging from technical upgrades to new hardware.Lead Analyst on a number of business facing projects, introducing a Secure Messaging project from initial idea through the sourcing options and delivering solution and training.

Supporting a range of applications used across the Life and Pensions estate, providing support to both internal users and external users.