Sally S Email and Phone Number
A successful service delivery and technical operations professional with a proven track record in IT and telecommunications. A natural leader, building and inspiring high performing multicultural service delivery and support teams in both regional and global environments, driving productivity and performance for maximum results; a strategic thinker, analytical, highly committed and an advocate of a ‘can do’ attitude who believes the customer comes first, every time. Extensive experience in people and process improvement including operational transformation, cost reduction and improved service quality.
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Senior Global Manager - Access ManagementMarsh Mclennan Oct 2022 - PresentLondon
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Director Of Customer ServiceAvanti Communications Group Plc Jan 2022 - May 2022London, England, United KingdomResponsible for leading a highly skilled technical team providing exceptional 24x7x365 support to Avanti's global customers and partners. Defining the strategic direction for continual service improvement, driving people and process change whilst maximizing potential. Change, problem and incident management leadership, minimizing customer impact and increasing customer satisfaction. -
Director, Customer Support - EmeaZebra Technologies Apr 2020 - Dec 2021Brno - Město, South Moravia, CzechiaMember of the global Senior Leadership team, leading 130+ people responsible for providing Technical, Non-Technical and Incident Management Support to Zebra’s high profile EMEA customers, partners and distributors. High levels of collaboration and engagement with Regional Sales, Customer Engagement, and Service Delivery teams with a unified focus on customer experience. -
Global Head Of Technology SupportPagegroup Nov 2017 - May 2019Barcelona Area, SpainResponsible for multiple work streams across four regions (EMEA, APAC, LATAM, NA) encompassing, Technical Service Desks, Identity & Access Management, Client Infrastructure and Service Quality. Extensive experience in service implementation and people and process transformation within a Shared Service Centre environment, developing talent and technology to deliver an excellent customer experience. -
Head Of Service Delivery, EmeaPagegrp Jan 2017 - Oct 2017Barcelona Area, Spain
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It Service Desk Manager, Continental EuropePagegroup Jan 2016 - Dec 2016Barcelona Area, Spain
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Head Of Northern Region - Technology Customer ServiceColt Technology Services Feb 2015 - Oct 2015Barcelona Area, SpainBrought in on an eight month contract to stabilize and transform the Northern Region’s (UK, IE, SW, DK & USA) 24x7x365 first and second level technical support teams; comprising circa 65 personnel including 2nd Level and OOH Managers, Team Leaders, Lead Engineers and Technical Analysts providing technical support and resolution for Colts large global customers. Key deliverables were driving process and people change, streamlining working practices to reduce operating costs and headcount, whilst maintaining maximum efficiencies. -
Head Of Service ManagementEir Business Dec 2010 - Jan 2015County Dublin, IrelandResponsibility for formulating customer service strategies and tactics to maximize success with key customers. Lead and manage the customer service solution and own the interface between internal stakeholders and both domestic and global carriers. Performance management responsibility for a team of Customer Service Managers targeted with delivering professional and best practice customer service solutions, in line with industry leading service management processes and procedures with an overarching focus on customer experience. -
Senior Professional Services ConsultantMotivate International Jul 2004 - Nov 2010London, United KingdomEngaged to provide pan European consulting and project management services for corporate clients, specializing in business transformation, unified communications, sales and distribution models -
Head Of Business DevelopmentVirgin Media (Formerly Ntl Broadcast / Public Safety) Nov 2002 - Jun 2004London, United KingdomLead the development and support of >£2 million of mobile communications within the MPS; extremely complex, highly pressured with measured and timed deliverables for use within the emergency services and important front line of Public Safety. Team performance management responsibility for nine personnel and virtual team management responsibility scalable up to fifty project managers/technical engineers and solution architects
Frequently Asked Questions about Sally S
What company does Sally S work for?
Sally S works for Marsh Mclennan
What is Sally S's role at the current company?
Sally S's current role is Senior Global Manager - Access Management at Marsh McLennan.
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