Sally Scholnick Email & Phone Number

Atlanta Metropolitan Area

Mitigate workflow to keep the team on SLA (Service Level Agreements).Oversee the team's daily planning and workflow, and mentor each teammate to ensure their growth and development.Update training and develop papers to keep the team informed of new information, generate performance reports, and document feedback.Evaluate employee skills and knowledge.

Atlanta, Georgia, United States

Modified internal knowledge base to ensure agents have the most up-to-date product information and planned meetings, and quick training using Google Meets.Directed new agents during training and advised them on the desired quality and speed requirements at the end of nesting.Resolved difficult conflicts with other agents over process changes and the.

Doraville, GA

Atlanta, Georgia, United States

Handle incoming call flow while speaking to customers in a live environment.Imputing data as requiredFinding answers in the knowlege base while on line with the customer.

Chamblee, Georgia, United States

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.Developed organizational structure to outline and direct rules, roles, and responsibilities.Helped with planning schedules and delegating assignments to meet coverage and service demands.Assisted in organizing and overseeing assignments to.