Passion:- Igniting and uplifting individuals & teams through training - enabling organisational & operational environments where people strive to continually improve their agile skills and mindset behaviors, to deliver a great customer (service) experience and add business value.Change Champion:- Able to identify and build the capability & confidence of individuals and teams, to encourage action, teamwork, self-organisation, accountability and collective ownership of work, achieving workplace flow. Small planned steps to create large impact. You got this.Brand Advocate Focus:- To grow the overall story, then develop and transform in-house vision I must first completely understand and be aware of both customer and multi-level employees ever changing needs, then create repeatable learning opportunities. Collaborative Culture:- To enable new ways of working I collaborate and connect fresh ideas with confidence building, embedding a culture of learning, empowerment and adaptability.
Third Party
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Director Operations ServicesThird PartyKew, Vic, Au
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Habit:Belief Coach - Declutter & SimplifyMessy Projects Mar 2020 - PresentAustraliaLife gets messy. And being human, so are we.Transformation is often uncomfortable. You must be willing to get messy (aka Coachable). I’m a transformational leader which means I am willing to get messy, too.Calm the chaos and clear the clutter, firstly by being kind to you. Then let's create balance, simplifying life.Declutter - Simplify - Organise.
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Group Trainer - Brand & Customer Service ExcellencePeter Rowland Nov 2021 - May 2022Docklands, Victoria, AustraliaDevelop & ignite the overall vision and story of PRG partnerships – Marriott Hotels, David Jones (NSW & VIC) and Sensory Lab with passion, autonomy and accountability. Lead and train world class & national hospitality/retail/hotel teams, growing brand and legacy. Customer ExcellenceBrand StandardsHospitality 101Partnerships & AllianceSite / Outlet Induction & OrientationsRecruitment Drive(s)Train the Trainer for Managers & SupervisorsSOPsOperations & Outlet ManualsGroup Training 5- 50paxHospitality Training & AssessmentNew Builds, Activations, Soft Openings & Multi site portfolioMarriott Melbourne DocklandsAC MarriottDavid Jones - Elizabeth St & Bondi (NSW)David Jones / Sensory Lab - Little Collins, Bourke St & Malvern Central (VIC)C&E Multi site venues: Peter & Co, The Malthouse, Sovereign Hill, Butler Lane, The Centre Ivanhoe, Abbotsford Convent, Sidney Myer Music Bowl (Summer Events) -
Operations - Training SpecialistPeter Rowland Oct 2020 - Sep 2021AustraliaSpecialising in both New Builds & Major Projects sectorsOperations & Logistics Procurement & Inventory Global Standards & Branding SOPs & LSOP’s Recruitment, Site Inductions & Venue OrientationStaff Training Hospitality 101 Workshops Workplace Safety & Compliance Project Briefs & Run Orders -
Events & Corporate Hospitality ServicesPeter Rowland Jul 2018 - Oct 2020Flemington, Victoria, AustraliaA solid ability to execute complex, high profile projects whilst working calmly, under constant pressure, to tight deadlines and ever changing priorities, ensuring each project is aligned. Luxe Brands - Associations, Sponsors, Media, Partnerships. July - Nov 2018 - Corporate Hospitality Services Advisor The Club Stand - Launch October 2018Project Planning (TCS Corporate & Retail Operations 2IC)SOPs, Procedures Coaching & ImplementationThe Club Stand (Members) Race Day Area Manager Equipment Inventory & Logistics Technical SupportMenu design & implementation - Events, Retail & Corporate Event Briefs incl Product quality placement & brand integrity & Event DesignLead & Facilitate in an inclusive forum all Managers & Supervisors Meetings (10-50), WIPS & Briefings - meeting soft/hard KPI's (reviewing/driving teams performance & conduct)Nov 2018 - July 2019 The Club Stand - Senior Events Manager (Customer, Stakeholder & VRC Members Engagement)Multi outlet Members Activation & LaunchesVRC Functions Manager liaison Sept 2019 + MCC Training & Recruitment Facilitator (Hospitality Industry)Staffing:- Interviews & Assessments, Induction Sessions & Outlet TrainingCompetent Microsoft Office Suite & OutlookCreate, draft, proof & edit a range of written training materials, presentations, handouts, notebooks, manuals in digital & hard copy formats incl Outlet SOPS & Procedures & Induction Manuals Corporate Dining Area Manager Melbourne Cup Spring Racing Carnivals (recently 2016 - 2019) -
Contract Specialist - Trainer, Facilitator & PresenterForm & Focus Jul 2016 - Feb 2020MelbourneDeclutter & Simplify Life Styling ProjectsOrganisational Transformation [re-prioritized &/or revisited]Change Activation & FacilitatorProject Management & PlanningCoaching, Mentoring, Program WriterStylist & Visual Merchandising (VM) - pop up, activations & displays.Inductions & Training - Corporate, Student & VolunteerProgram Writer & DeveloperBlended Learning / E-LearningInclusive & All Abilities Diversity EducatorCultural Intelligence & CollaborationPublic SpeakerChange Management
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Experience Writer & PhotographerTwisted Tastes 2008 - Jul 2017AustraliaPublished works:-Confetti Fair MagazineConfetti Fair Jnr MagazineMeetoo Meetoo KidsAO MagazineFood & Lifestyle EventsTravel Destinations & LocationsKids Parties & EventsKids Events
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OwnerTwisted Tastes 2007 - Jan 2014Melbourne, Victoria, Australiaexperience one of life’s great pleasures… food. the dishes are simple, nutritious and progressive. sensual approaches and twists on popular, classical, seasonal and world foods, using fresh quality ingredients. simply a romance with food, so fall in love and have fun with eating food all over again. no two catering menus or functions cans ever be the same; each personalized and suited to your own individual requirements and taste (buds). a master within her domain and a mistress to your senses.
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F&B Ops Events ManagerMelbourne Racing Club Mar 2015 - Mar 2017Melbourne, AustraliaMulti-Site & Outlet operations - Caulfield, Sandown & Mornington RacecourseSpring CarnivalAnnual Racing CalendarConcerts, Conferences, Balls, Showcases, Expos, Twilight Racing, Conventions, Christmas Events, Exams, School Holiday Programs, Family Days, Dance Parties, Food Trucks, Concerts, Outdoor Cinemas, Brand Activations, VIP Sponsors, Pop Ups, , Food Festivals, Masterchef, Luxe Product Launches, Fashion Parades, School Sports Days, Retail, Fine Dining, Bars, Corporate Events, Weddings, Bar Mitzvah's, Movie Sets, Sports Events, Seasonal Menu Planning, Budgets, Forecasting, Briefing, Client walkthroughs, Staff Training, OH&S -
Compliance & Merchandise MgrPhoenix Beers Aug 2012 - Jun 2015Greater Melbourne Area -
OwnerTwisted.Kids & Twisted.Jnr.Apprentice 2009 - Jan 2015Melbourne, Victoria, Australia
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Corporate Duty Event Operations Manager / Cafe Catering Manager (Dual Role)Delaware North Apr 2009 - Apr 2010Melbourne Olympic Park (Aust. Tennis Open) -
Dfo Centre Management - Customer ServicesAustexx Pty. Ltd. 2006 - 2010Dfo Spencer Street & DocklandsCentre Management & Customer Services Information Dynamic Retail PortfolioBrand Relations & PartnershipsCommitted to offering the total shopping experience and provide customer & guests services to make each experience enjoyable/memorable. Accommodating expansion of Australian, international and luxury retail offering -
Pre Press Project Manager (Auscap / Guala)Guala Closures Group 2005 - 2007
Sally Ridden Education Details
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Bmem -
The Coaching RoomNlp - Neuro Linguistic Programming -
Calvin CoylesThe Art Of Coaching -
Educational/Instructional Technology -
Educational/Instructional Technology -
British CouncilEducational/Instructional Technology -
Educational/Instructional Technology -
Educational/Instructional Technology -
Teacher Education And Professional Development, Specific Subject Areas -
Common PurposeEducational/Instructional Technology -
Educational/Instructional Technology -
National Stem Learning CentreEducational/Instructional Technology -
Integrated Communications & Marketing -
Public Relations, Advertising, And Applied Communication -
Australian Institute Of FitnessCert Iii Fitness & Cert Iv Personal Training -
Mwt GroupEducational/Instructional Technology -
NeisCert Iv Small Business Management
Frequently Asked Questions about Sally Ridden
What company does Sally Ridden work for?
Sally Ridden works for Third Party
What is Sally Ridden's role at the current company?
Sally Ridden's current role is Director Operations Services.
What schools did Sally Ridden attend?
Sally Ridden attended Victoria University, The Coaching Room, Calvin Coyles, University Of Leeds, The Open University Business School, British Council, University Of Leeds, University Of Leeds, Monash University, Common Purpose, University Of Cape Town, National Stem Learning Centre, Rmit University, Rmit University, Australian Institute Of Fitness, Mwt Group, Neis.
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