• Carry out intake, assessments, case planning, therapeutic and/or psychoeducational brief interventions, care coordination and referral for young people (12-25yrs) and their families.• Develop meaningful and strong working relationships with young people, family and friends and local services.• Work collaboratively with client, family, carers and other headspace team members to determine care/service required, coordination and referral of agreed care/services.• Deliver services in line with client needs, evidence informed practice and organisational standards.• Proactively identify, report risks and take appropriate action including escalating where required.• Assist young people to access services that best meet their health needs utilising both internal and external services.• Provide information to young people, families and carers about relevant resources and agencies and facilitate referrals as appropriate.• Ensure services delivered meet all quality and practice standards, as outlined by relevant practice frameworks and evidence informed tools.• Support young people to access the services they need through consultation and liaison with internal and external service providers regarding client care needs according to documented care plans.• Actively participate in a recovery focused culture of service.• Maintain staff and customer confidentiality at all times.• Ensure practice complies with relevant legislation and reporting requirements such as Child Protection Legislation, and the Mental Health Act.• Ensure young people introduced to headspace are aware of their rights and responsibilities. • Ensure that practice is implemented in a culturally specific manner.• Ensure that a duty of care to clients informs clinical decision making.• Training and continuous guidance for new employees. • Adhere to the headspace Clinical Governance Framework, clinical systems, policies and procedures.• Participate in community and youth engagement events.

• Identify local needs and high prevalence issues through community consultation and local data analysis.• Liaise with the headspace team to ensure that community awareness and engagement activities are consistent with local needs and evidence-based practice.• Using a range of approaches, increase community awareness of headspace Centre services.• Develop and create programs that help to maintain young people’s mental health. • Proactively consult and partner with identified schools, education providers, and youth interagency.• Run service delivery programs within schools, to services and within Centre to provide information and support to better understand headspace and how to access the service. • Working closely and maintaining a strong working relationship with other support services.• Work in partnership with other support services such as Gotcha4Life, Northern Beaches Council, Northern Beaches Police, YSafe and Lifeline to encourage and inform young people about headspace and their local support services. • Management of the Centre’s Youth Reference Group. • Coordinate and maintain the Centre website content and social media platforms to develop opportunities for engagement with young people and families.• Develop and participate in community and youth engagement events, activities and promotions.• Maintain staff and customer confidentiality always.• Ensure young people are introduced to headspace and are fully aware of their rights and responsibilities.• Maintain accurate records. This includes activity data, headspace surveys and project reports.• Exercise initiative and judgement to productively improve customer experiences and service offerings.

Managed all marketing activities, reporting directly to the owners• Co-ordinated marketing campaigns along-side sales activities.• Planned and implemented promotional campaigns.• Managed company’s marketing budget.• Monitored and reported on the effectiveness of marketing communications including insight reporting.Social Media;• Administer a solid content strategy.• Managed content calendar to plan specific and timely marketing campaigns.• Promoted social content through social advertising.• Analysed key metrics and identified target customers.• Managed social media publishing schedule.• Developed relevant content topics that reached the company’s target customers.• Created, curated and managed all published content (images, video and written).• Developed online advocacy to ensure cross-promotions.• Expanded social community and influencers.Events;• Developed and managed production of all projects from proposal to delivery.• Managed event schedule.• Developed and maintained client relationships.• Managed the operation and marketing to ensure project was delivered efficiently.• Was present at major events providing leadership, support, direction and motivation to team.• Responsible for project budget.• Worked and supported authors starting out in their career to high profile talent such as Jimmy Barnes, Tim Minchin, Peter Helliar, Joel Creasey and Gordon Ramsay.• Worked closely with shopping centers to make sure event was promoted through every avenue available and that measures were in place to protect booksellers, members of the public and high profile guest, which included security.• Created all promotional content for pre, during (Facebook live, Instagram Story) and post event for website, EDMs and social media.Website;• Managed redesign of the company website.• Ensured website functionality.• Developed, uploaded and updated all content.• Managed SEO.

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