The Thoughtful Pet Food Store is an online pet retailer specialising in natural pet food and products. It also provides information to pet owners in the form of researched blog posts, as well as a tailored advice service. I was originally hired as an Assistant Manager to support the existing team as the company grew. This was predominantly admin and stock intake work. When the opportunity to take on the role of a Managing Director appeared, I was the primary candidate and was offered the position. I am now the sole Managing Director of the company.My primary roles in the company are:- Managing stock levels and liaising with suppliers. - Answering customer enquiries and providing pet nutrition and product advice.- Processing customer orders and ensuring all parcels are packed well.- Writing informative articles and blog posts to be published on our website.- Overseeing the day to day runnings of the company.

An organisation devoted to encouraging responsible exotic pet ownership and educating the public about conservation and reptile welfare. This is predominantly done through interactive displays where herptiles and exotic mammals can be handled by the public while supervised and educated by trained staff.Services include birthday parties, corporate events, school sessions, summer fetes, scout and girl guide organisations, charity fundraisers.My roles in the company are:- Main presenter and public speaker.- Manager of social media aspects of the company.- Maintaining email correspondence with clients and arranging bookings.- Engaging in animal training and behavioural assessments.- Cleaning and maintaining animal enclosures to a strict level of welfare.

Originally started as a full time member of staff, I made the decision to drop my hours to three days a week to allow myself to start up my own business.The company's main focus is on high quality pet products and services. As a shop floor assistant I was expected to work to a high standard in line with the company's ethos. The company provided extensive training in all manners of pet care with a focus on domestic pet nutrition. Customer service skills were paramount to my role in the company as a majority of my time was spent working with and advising customers. This went beyond standard till etiquette as customers would often rely on you for knowledge and advice in regards to their pets, and staff members were expected to help grow customer loyalty though this high quality of service.The Dorking branch sells live animals in store so during my time there I was also involved in the keeping of these animals to a high welfare standard.They include:- Syrian hamsters- Mongolian gerbils- Rabbits- Guinea pigs- Coldwater fish- Tropical fish

The customer service department for the theme park, I worked there during my gap year after graduating from school, and worked the Halloween season during my first year at Sparsholt College.My roles included:- Working with and issuing Ride Access Passes to guests with physical and mental disabilities.- Handling guest feedback and complaints- Assisting guests with park enquiries- Meeting with guests on-park to resolve conflicts and complaints- Logging all Ride Access forms and feedback forms onto the computer system for the department